BackupSheep Questions

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Q: New product?

Your new product Cloudmoo seems quite similar to backup sheep. Basically as close as possible of a product without being the same product.

1 year free trial as a beta tester for (some) backupsheep LTD buyers is a bit of a kick to the face.

The open source (currently not usable) backupsheep could be quite promising if you relaunched backupsheep as the managed version of the OSS project. Probably more promising than the original business. Would you consider that?

Reneging on included storage space is a lot better than reneging on everything entirely, then launching another similar product.

Misty60110Nov 23, 2024
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Q: What's going on with open-sourcing the application and posting on GitHub?

- Really loved this solution, don't need to the storage, just need the functionality for WP sites and DO droplet snapshot automation!

wantabitNov 8, 2023
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Q: hello, I could never use it, always had problems.

he failed to get help each time. they never answered.

MCreatorPLUSNov 27, 2023
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Q: Did you get mail from them saying they are shutting down?

Is this how the lifetime deal works in Appsumo?

ebinvthomasSep 29, 2023
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Q: What about further development❓ What are the plans❓

Jack.SPLUSApr 1, 2023
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 14, 2024

A: Focusing on features which can attract more paying users and specifically business/agencies. Took few weeks off that’s why there’s no major update since Feb.

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Q: Hi, has product development stopped?

No updates for 3 months ago and many items in the roadmap are pending. Should I be worried?

admin69Mar 24, 2023
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: I was travelling and took some time off. Going forward roadmap will be private and we are going to focus on features which can attract monthly paying users.

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Q: Yesterday the ship was sinking and today everything is announcement normal without any explanation on how ...

BackUpsheep is suddenly able to cover all storage costs?

This is not very transparent and does not build any trust back into the company and also Appsumo. So please clarify clearly what exactly changed and how you guys plan to move forward.

Thank you!

NoParadeFeb 3, 2023
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Your support in marketing and feedback so we can attract new monthly accounts. Plus we are switching to Hot and Cold storage. 50-60% of files are 30+ days old so we can put them into long-term archive storage like AWS Glacier which is like $0.99/TB

We thought storage removal will be smooth for AppSumo users as well because our monthly users didn't care about included storage. However, storage was the only highlight of our AppSumo plans. So after getting 300+ tickets it was clear :)

Currently, we are not losing money and we are not making money. So things are stable-ish and would love your support to grow further.

Let me know if I can answer any other questions.

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Q: Is your announcement about discontinuing backup storage a joke?

I hope so!

linuslorentzenJan 31, 2023
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Q: Can we get a binding answer from AppSumo, please, if this LTD still remains with the promised features or, if we need to refund ?

Thanks

Teddy-Feb 2, 2023
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Yes. Everything is the same as before. The update you see in From Founder section is approved by AppSumo. We had a call and discussed a few options - the best solution was to keep everything as it is and ask our 2000+ AppSumo users to help with marketing and feedback so we can attract new sales.

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Q: Hi, are you guys coming back on blackfriday deal?

Thank you!

StrongholdNov 19, 2022
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Q: I am guessing MongoDB is no longer on roadmap now?

It was promised to be implemented in April-May.

pathikSep 2, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: It is still on roadmap. There were other priorities so a lot of promised features were delayed. I don't have ETA but most likely before end of this year.

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Q: I am based out of USA and some of my clients are in medical and financial industries.

There are strict requirements about where the data resides for my clients websites.

Do we get to pick a backup location that is based in US for all/some of the sites?

PatLePLUSSep 2, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Hi. Yes, you can connect your storage account like AWS S3 or any other storage options we support and choose it as a backup destination (you can select multiple) in the schedule.

So our servers in Europe will generate a backup, compress the backup and then upload it to your storage and then delete all files.

We had multiple locations a few months ago but hardware and bandwidth are not available in US/Canada. As we grow and more options become available then we will definitely add a US location next.

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Q: We have Windows servers with Microsoft SQL server databases.

Any suggestions as to how we can use your offering?

sandeep105PLUSSep 2, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Hello. You can't backup the MSSQL server just yet. It's something we are planning to add this year.

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Q: Hi, how many website can work for 1 code ?

Is this for unlimited website?
Thank you

KangAvivPLUSSep 1, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Yes for unlimited websites and databases :) code is mainly for storage. Everything else is unlocked and available for everyone.

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Q: Hi, Can BackupSheep be used to perform a full backup of a Reseller hosting account (with many cPanel ...

account) and restore to another Reseller account when changing hosting providers?

thanks.

nubranchSep 1, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Hello. Restore is manual so you have to download files and databases and then upload them to the new hosting account. We can help you with the transfer if the files are big.

We planned to release the restore feature 2 months ago but there were other priority items. So it's being delayed. At some point this year, there will be a restore from the UI feature available because we have already started development.

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Q: How does the restore works for backed up websites in backupsheep?

amitabhPLUSSep 1, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Hello. You have to manually download files and upload them to your hosting/server. Same thing for databases. If files are too big then we can help you transfer files.

We started development of restore from UI feature but there were other priority items. So it's delayed and will be released sometime this year.

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Q: I have a server using CPANEL’s Web Hosting Manager (WHM).

Is it possible to integrate this into backing up the full WHM in an automated fashion?

Username3PLUSSep 1, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: Hello. We have more generic integrations using FTP/SFTP/FTPs, SSH and Remote Database access. It's by design to keep things simple and to support future enhancements :)

I have explored cPanel APIs but it's too much work and backup depends on the server.

It's a bit of work if you have 100 cPanel accounts but it's a one-time thing :)

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Q: Hello, are you looking at 0 knowledge encryption?

This is very important.

Username3PLUSAug 31, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 15, 2024

A: We have plans to offer more advance encryption at backup level. It will be encryption keys per node level.

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Q: What's new in the near future?

Jack.SPLUSAug 31, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 14, 2024

A: Hi. Next item is to give users access to storage buckets so they can push backups to BackupSheep using any tool that supports S3.

Then incremental backups. Then we will focus on developing more and more integrations.

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Q: Can I use this tool to syc data from my Linux file server to OVH object storage like rclone but as a demon?

harsha73PLUSAug 31, 2022
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Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 14, 2024

A: Hello. As long as you don't plan on cloning the full server. We are not designed for full server images. If you want to backup specific files/folders then BackupSheep is perfect.

It will be a full backup. However, we are working on incremental backups as well.

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