Q: Hi there!
I wrote to your support a few days ago, but unfortunately I didn't get an answer.
When I uploade my logo when creating a brand (AI file), ugly white lines appear in the logo later in the finished style guide. I thought it was because of our AI file, but after consulting with our graphic designer, it's not. We have already uploaded the data to other service providers and there was no such effect.
Can you take a look at this?

Gilli_Baseline
May 14, 2024A: Hi,
Sorry we must have somehow missed your support request, I couldn't find anything regarding it in our systems. Did you use the chat widget on our website or?
The problem is most likely caused by a bug that got introduced recently when we added support AI and other files as well as support. It was messing up gradients when converting the files to SVG. It should be fixed now so please try again and let me know if you still have issues, using the chat widget on our website.
Cheers,
Gilli
Hey Gilli,
thanks for your fast response. Yes, all white lines are gone... but also half of my log. :D
Now it looks like a background removal tool.
Regards,
Steven

Verified purchaser
Hi Steven,
Can you contact me using the chat widget on the website so I can investigate?
Cheers,
Gilli