I bought this deal a few weeks ago and at first, it was really slow.

I create a lot of tutorial and walkthrough videos for my clients and team, so playback speed and reliability is very important.

After letting this deal sit for a while, I revisited it a few days ago and used the desktop app instead of the web app. Thankfully, the desktop version worked faster, so I started using berrycast moving forward, and that's when I switched from Loom.

However, earlier today, some videos I recorded failed to upload and for the ones that did make it, the playback was too slow. In some cases, the video would fail to load completely and I'll just see the "failed to load" error. According the error message, it's either the "server failed to load" or the "format is not supported."

Nothing in my process and internet connection has changed since I started using Berrycast, so I'm concerned why this happened.

Again, reliability and playback speed is important for me since I'll be sharing demos/walkthroughs a lot. What assurances can we get that this won't be problem?