They changed their software integration after purchase
Unfortunately what was promised was not delivered.
I purchased this software because we could automate it to send videos out when we received new leads. It was offered zappier integration, hence I purchased the software.
The software is incredibly technical and complicated to set up, but we endured the massive learning curve and invested 10's of hours setting it up.
Then they changed the software, and removed the provision of the free Zapier integration - advising we can use it but pay for our own account. An integral part of the software removed!
They then said to use our own Zappier account, which totally changes total costs and makes it not viable.
They ignored 2 requests for refunds (which I guess wasn't their issue but would have been nice to have some understanding for the customers).
We would have kept it if we could use Pabbly integration, but no desire to pay the expensive fees of Zappier.
Honesty would be a better approach for these companies, or to do their maths in the first place to ensure what they offer actually are viable to sustain. Changing the software provisions after purchase is certainly a questionable move ethically speaking.
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Don_BHuman
Jan 31, 20251. The zapier integration is included. I think you're referencing a free paid zapier account, which was included the *last* time we launched on AppSumo. Before the latest launch, we had to remove that feature due to abuse from AppSumo users. We made it clear that feature is no longer included. With that said we will include a zapier integration. You just need to bring your own Zapier account. This is how every other platform works.
2. I'm sorry you found the platform hard to set up! You can hire our team for a $99 flat fee to set up your campaign for you if you find it difficult.
3. Zapier integration is still free, we removed a paid zapier account which was never included in the deal you purchased, since it was remove before the last AppSumo launch.
4. Requests for refund go to AppSumo, not us
5. We provide a Pabbly integration as well