Verified purchaser
They changed their software integration after purchase
Unfortunately what was promised was not delivered.
I purchased this software because we could automate it to send videos out when we received new leads. It was offered zappier integration, hence I purchased the software.
The software is incredibly technical and complicated to set up, but we endured the massive learning curve and invested 10's of hours setting it up.
Then they changed the software, and removed the provision of the free Zapier integration - advising we can use it but pay for our own account. An integral part of the software removed!
They then said to use our own Zappier account, which totally changes total costs and makes it not viable.
They ignored 2 requests for refunds (which I guess wasn't their issue but would have been nice to have some understanding for the customers).
We would have kept it if we could use Pabbly integration, but no desire to pay the expensive fees of Zappier.
Honesty would be a better approach for these companies, or to do their maths in the first place to ensure what they offer actually are viable to sustain. Changing the software provisions after purchase is certainly a questionable move ethically speaking.
Don_BHuman
Edited Jul 29, 2026Hey — your central complaint was that the total cost and deal expectations felt different after purchase. My earlier numbered response was defensive, and blaming AppSumo users for a benefit being removed was inappropriate.
The accurate distinction is that BHuman’s Zapier integration remained available, but a sponsored paid Zapier account offered during an earlier promotion did not carry into the later deal. We should have made that distinction unmistakable before purchase so nobody had to discover it after investing time in setup.
If you still have the account, email me at [email protected] with “AppSumo – integrations” in the subject. I’ll personally verify your entitlement and help identify the supported Zapier, Pabbly, or Make workflow that best fits your use case. There is no expectation that you change your review.
— Don, Founder of BHuman