Hey — you were right to be concerned when something that had worked stopped working. My earlier response argued with your conclusion instead of addressing your experience, and that was the wrong tone.

The honest context is that we hit serious reliability limits in our original generation stack and moved most of the team onto rebuilding it. The rebuild took far longer than expected, and customers were left with failures and inadequate follow-up while it was underway. The new pipeline is now live.

If you’re willing, email me at [email protected] with “AppSumo – kaput review” in the subject. I’ll personally review what stopped working in your account and help test the current workflow. There is no expectation that you change your review — I want to earn a better experience.

— Don, Founder of BHuman