I purchased Binder.so with high hopes, but unfortunately, the experience was extremely disappointing.

The main issue I encountered was when using the service to share a PDF file. All hyperlinks embedded in the PDF were removed upon viewing. This completely defeats the purpose of using it as a lead magnet, especially when I need to include links to my website or contact forms inside the document. Without working links, it’s unusable for marketing or client interaction.

Another major problem is the “Mail Merge Links” feature, which is supposed to carry visitor information from a newsletter into the Binder system for contact tracking. This feature simply does not work at all.

Worst of all, I tried to reach out to customer support multiple times over several weeks and received no response whatsoever. There seems to be no way to get help or any kind of assistance.

I regret that I tested the product only three months after purchase—otherwise, I would have immediately asked for a refund. I absolutely do not recommend this product. It’s a broken tool with non-functional features and no support. I’m genuinely surprised this even made it onto AppSumo among other high-quality tools.