Hey there Dutchfresh, this is Leo, from AppSumo!

I see you are unhappy with the support received from Bit Assist. If your issue isn’t resolved and you haven’t heard from them, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂

Did reply, and granted the support team access to the environment, but they do not provide any updates. The product is still not working at all... so might do something wrong myself, but the support team already accessed my environment several times...

Just received the response from support, hope it gets now resolved fast. Thanks for responding

First, you came to our live chat support on Dec 9, which was the Friday and Friday weekend on our end. That's why live chat support wasn't available on Friday. We reply by email within 24 hours to those we miss on live chat. And we mailed you after four hours.

And on Saturday, we request you give us your access so we can fix the issue. And you gave us access on Tuesday; we told you we would let you know when the issue is resolved. But it is also true that it takes time for us to resolve the issue. And last night(on our end), you mailed and asked for an update on the issue. And we mailed you at 9:17 AM; we need the proper access to solve the issue. Maybe somehow you didn't notice this mail. And you mailed us again at 4:43 PM asking for an update, and we replied at 4:44 PM and requested you again to share the plugin editor access so we can fix it on your site(At the same time, you replayed on AppSumo). And you shared the access, but the access is not the proper access; we cannot see the plugin list from the left side menu. And we mail you again and don't receive any reply. So if you check this reply, please check your mail so we can solve your issue.

But the conversation went on for days. So our developer team has been actively working on this issue. But it is also true that it takes some time for us to solve the problem as per your expectations.