1)
Is the target email or phone number used by the respective messaging app hidden from the user? Same with the email form, is the actual email hidden from the user? This may be a desirable feature for when a private/unlisted info is used to communicate with.

2)
Can all the conversations be saved for a later overview and study of common questions/issues?

3)
Could you please explain the concept of channels? The functionality and limits are not clear. It says:

✓ 21+ channels
✓ Unlimited widgets and channels

4)
With unlimited widges, I presume it is possible to have unlimited Whatsapp widgets, or whatever other type of widget, one for each employee of the company? And, again, back to question number one that I started with, will all of the target private info (private email, private phone, etc.) be shielded from the website user?