BizReply ai is a awesome software. It is very user friendly tools. I love this tools. BizReply offer a 60-day money-back guarantee, it's worth giving it a try. This is very helpful for new user. I personally I want to some improvement as like:
Credit System Limitations:

One-Time Credits: A recurring theme in the reviews is the dissatisfaction with the one-time credit system. Many users find that credits deplete quickly, especially when tracking multiple keywords or engaging with a high volume of posts daily. For instance, some users report consuming a significant number of credits in a short period, leading to concerns about the ongoing cost of additional credits.
Suggested Fix: There’s a demand for a tiered credit system, such as monthly credits for different pricing tiers. This would make the tool more predictable and sustainable for long-term use.
Customization Needs:

AI Model Selection: Users would like the ability to select different AI models for different platforms or even for specific types of posts (e.g., using GPT-4 for detailed responses and Gemini for short social media posts).
Reply Flexibility: Currently, users are required to generate a reply using AI. Some would prefer the option to reply manually without triggering an AI response, which would also prevent unnecessary API calls and credit consumption.
Feature Requests:

Document Uploads: Users have suggested adding a feature that allows uploading documents or articles as context for AI-generated replies. This could significantly improve the relevance of replies, especially for brands that want to share proprietary content or maintain a high level of thought leadership.
Location Input for Mentions: Some users have requested the ability to filter mentions by location (e.g., specific cities or states) to refine social media outreach.