I loved every aspect of the software through my research and decided to purchase the Tier 4 plan to build automations similar to those on my Monday.com board. However, I encountered a glitch with the app automations. After reaching out to customer care and providing screen recordings of the issue, I experienced slow responses, with some emails taking up to a week to get a reply, and not even all my messages were acknowledged.

After much back and forth, I finally managed to schedule a call with them. During the call, they confirmed that it was a software glitch that shouldn't be happening during automation. I was assured that they would work on the issue and get back to me shortly. However, since our meeting on December 22, I have not heard anything from them.

While I believe this software has great potential, my experience so far has been frustrating. Our operations are currently being run manually because this simple automation glitch is unresolved. I hope this situation changes soon.