bot9

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Quickly build your own customer service chatbot to automate sales and support tasks

It’s hard to get behind the AI chatbot craze when most tools just talk a big game. (“Don’t apologize, just help me!”)

Even if you can get these chatbots to play nice on your site, you’re still stuck cleaning up their mistakes and tackling repetitive customer support issues.

If only there was a code-free chatbot builder that made it easy to build and train a customer service chatbot tailored for your business.

Say hello to Bot9.

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TL;DR

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Unify your inbox, tickets, and help center into a centralized workspace
Train your chatbot using different data sources and easily integrate it on your site

At-a-glance

Overview

Bot9 is an AI-powered, no-code builder that lets you create and train a customer service chatbot to automate sales and support tasks.

Bot9 lets you train a chatbot by importing content from your website using bulk link import or manually entering more detailed info.

From there, the AI will quickly scrape your data sources, ensuring that your chatbot can tackle all sorts of customer inquiries and scenarios.

Even better, you’ll be able to set custom rules that trigger specific flows in customer conversations.

Whether it’s routing a conversation to a human agent or responding to a hyper-specific question, these rules help your bot gives customers the right answers.

Train customer service chatbot

It’s a cinch to train your chatbot on your website and documents, so it can handle various customer issues.

With your chatbot, you can offer scalable support across languages—all while handling an unlimited number of queries.

Because your customers and leads can access the chatbot 24/7, 365 days a year, you’ll be able to provide consistent, reliable support whenever they need it.

Your chatbot also collects and organizes all your customer details including their name, contact info, location, and last chatbot interaction, in one place.

customer contacts list

Bot9 lets you organize and access all your customer details in one place.

To take things up a notch, you can consolidate all your customer conversations into a shared inbox.

That means you can manage interactions across different platforms and channels without logging in and out of multiple accounts.

Not only does this help you keep customer messages from going unanswered, but it also helps your support team pick up where the chatbot left off.

Shared inbox for customer service

Manage every customer conversation, across channels and platforms, from Bot9’s shared inbox.

Bot9 makes it a breeze to build custom workflows so you can create personalized experiences for your customers.

You’ll be able to create tailored pathways and responses based on specific customer interactions.

And since this builder integrates with popular apps like Slack, Zapier, WhatsApp, and Zendesk, you can add it to your tech stack and speed up your workflow.

Personalized workflow apps

Customize your chatbot’s functionality and create personalized flows for you—and your customers.

Your job is hard enough without the added stress of responding to every single customer query. (“No, actually I didn’t leave you on read. I didn’t even read your message.”)

Lucky for you, Bot9 helps you build and train a chatbot that knows the ins and outs of your business—all without writing any code.

Optimize your customer experience.

Get lifetime access to Bot9 today!

FounderFounder
Suumit Shah
Founder and CEO

Updates from bot9

Final product update (4/2/24)

Posted Apr 2, 2024

White-label program

Posted Mar 13, 2024

From the founder

Posted Jan 4, 2024

Company product and FAQs

Posted Jan 4, 2024

Questions
Reviews

Questions & Reviews

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Showing 5 of 238 questions

Q: helpcenter.bot domain expired

The domain helpcenter.bot is expired and needs to be renewed to access the helpcenter

Do you have a ETA on when it will be available again ?

mkgenterprisescorpJan 8, 2025
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Q: Is it possible to Show the bot in a iframe on a site?

WADXPLUSAug 15, 2024
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Q: Dear, I bought a LT deal on AppSumo.

I chose a tier where it was possible to use my own OpenAI key. Now I see this feature is gone. That sounds strange to me.

Currently, my account includes 5000 responses. If I exceed those, what are the prices for more responses? And if the costs are higher than OpenAI's, then what is going on?

I love the bot platform and it's evolving into a great service. On the other hand, it feels really odd to be an 'early adopter' who bought a product, and now the product is being changed in a negative way. Whatever the reason is; this decision impacts all tier 2+ AppSumo buyers. A lot of them, myself included, bought tier 2 because of the BYOK option. Again, it really feels strange because now I don't know if Bot9 is a trustworthy company. Can I use the bots for different websites or is there a chance some sudden changes will be made again which will affect everything?

My tier 2 includes 5000 responses. Once I exceed those, what is the price per additional response?

With kind regards

AhssPLUSJun 23, 2024
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Founder Team
Suumit_Rollout

Suumit_Rollout

Jun 23, 2024

A: I understand your concerns and I appreciate your feedback. Regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.

As for the pricing for additional responses, once you exceed the 5000 responses included in your plan, you will have to pay for the additional responses. The price per additional response depends on your base plan. For more detailed information, I would recommend reaching out to our support team at helpme@bot9.ai.

Regarding your question about using the bots for different websites, yes, you can embed a chatbot on multiple sites, enabling visitors on each site to interact with it seamlessly. We are committed to providing a reliable and consistent service to our customers.

I hope this information helps. If you have any other questions or need further assistance, feel free to ask.

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Q: Do monthly limits still apply if we bring our own keys?

CodeZen50238Jan 29, 2024
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Founder Team
Suumit_Rollout

Suumit_Rollout

May 15, 2024

A: No, if you integrate your own OpenAI key into Bot9, you can continue using the service beyond the free response limit of your Bot9 plan. This ensures uninterrupted service, irrespective of your usage volume.

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Q: I just saw that you're removing the BYOK api feature from Bot9.

To confirm, will all accounts that purchased the appsumo tiers that included BYOK api feature continue to have the BYOK option? Many of us purchased the deal for that key feature.

MitchMartinezPLUSJun 5, 2024
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Founder Team
Suumit_Rollout

Suumit_Rollout

Jun 23, 2024

A: I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.

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