I chose a tier where it was possible to use my own OpenAI key. Now I see this feature is gone. That sounds strange to me.
Currently, my account includes 5000 responses. If I exceed those, what are the prices for more responses? And if the costs are higher than OpenAI's, then what is going on?
I love the bot platform and it's evolving into a great service. On the other hand, it feels really odd to be an 'early adopter' who bought a product, and now the product is being changed in a negative way. Whatever the reason is; this decision impacts all tier 2+ AppSumo buyers. A lot of them, myself included, bought tier 2 because of the BYOK option. Again, it really feels strange because now I don't know if Bot9 is a trustworthy company. Can I use the bots for different websites or is there a chance some sudden changes will be made again which will affect everything?
My tier 2 includes 5000 responses. Once I exceed those, what is the price per additional response?
A: I understand your concerns and I appreciate your feedback. Regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
As for the pricing for additional responses, once you exceed the 5000 responses included in your plan, you will have to pay for the additional responses. The price per additional response depends on your base plan. For more detailed information, I would recommend reaching out to our support team at helpme@bot9.ai.
Regarding your question about using the bots for different websites, yes, you can embed a chatbot on multiple sites, enabling visitors on each site to interact with it seamlessly. We are committed to providing a reliable and consistent service to our customers.
I hope this information helps. If you have any other questions or need further assistance, feel free to ask.
A: No, if you integrate your own OpenAI key into Bot9, you can continue using the service beyond the free response limit of your Bot9 plan. This ensures uninterrupted service, irrespective of your usage volume.
Well, it sucks... And they don't respond to email as well. Such a shame for a nice product like Bot9...
Q: I just saw that you're removing the BYOK api feature from Bot9.
To confirm, will all accounts that purchased the appsumo tiers that included BYOK api feature continue to have the BYOK option? Many of us purchased the deal for that key feature.
A: I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
Hey Mitch, I just figured it out today this too. terrible news. I can’t even sleep now. I also purchased tier 3 because of the unlimited bots and BYOK api feature. I just created a new bot to test and the BYOK option disappeared 😡
I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
And if you ask them for additional costs once you exceed your credits, they just don't reply. I'm sending them emails for 1,5 week already. So far, no response at all. I like(d) the platform, but this is no way of doing business. This is dodgy 😒
A: I understand how valuable it would be to have more granular control over push notifications. As of now, Bot9 doesn't support individual toggles for different activities. However, I'll make sure to pass on your suggestion to our product team.
Would it be possible to connect to WhatsApp without a pro account? Many people from my country have small businesses, we can't afford all this API WhatsApp business credit thing. Also is Facebook and Instagram on the roadmap? Love u guys seriously bet chatbot on Appsumo!!!!
A: I'm glad to hear that you're enjoying Bot9! Currently, WhatsApp integration is only available with a Pro account due to the costs associated with WhatsApp's API.
Facebook and Instagram integration is possible using custom actions.
Noo mate so I've finally returned the deal! they had limited features , which were nott suitable for me.. unfortunately, the emails weren bouncing back from my end but there was no assistance forthcoming from thm!
A: I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
Q: I am trying to create and train a bot without associating to a particular web site.
In chat on the site they said I could bypass the website however, i can not seem to find out how to do it. How do I create without website association?
Q: Bot 9, for people who can't afford white label and we're getting the first clients we were using teams ...
feature and Byok feature to charge clients per usage now with you guys removing this feature we need to pay that 2500 yearly + whatever chatbot feed you guys impose. Making any chance anyone had to make an agency disappear. With BYOK I was able to use the bot un. Any language, you said this change is so the bot understands all languages but it already did!
Both. They've their own live chat widget that can be embedded in your website or you can use their AI as a back-end of your existing live chat solution.
Q: for the android app, is there a way to get toggle options for push notifications for:
- all activity (toggle ...
all on/off) - individual activity (new chat started, passed to agent, closed)
May you give this the highest priority? I'm not able to test it with clients without the agent handoff. Please give us enough time to test it within the 60 days refund window.
Q: We bought bot9 highest package and when we looked at it a few weeks ago we saw an important feature that the ...
bot can hand over the chat to agents automatically through instructions at any point, right now we are developing an important project using bot9 and we are not able to find or use this essential feature. please help
The steps in the link are outdated because you've changed the Ui and now we cant select actions, please test the solution you suggest before suggesting, and we have emailed you 5 days ago from to the email helpme@bot9.ai without any response from your support so far.
Q: When human agents take over from the BOT, can they respond from a mobile application?
Can managers and queries be managed through a mobile application like tawk.to
Q: New voice bot? Possible upgrade for APPSUMO
Sup guys I see you've added a new voice bot feature on your website just wondering if you were going to come back to APPSUMO for an upgrade .. maybe??
Share bot9
Q: When will you guys be back?
Suumit_Rollout
May 14, 2024A: Back from?
You can reach out to us on helpme@bot9.ai if you need any help
Share bot9
Meant back for another deal, since I missed this one.
Been asking this for a year now :P
Q: Hey there! would love to get this deal, but it seems it has expired
Would love to see your product back even if for a short time.
Share bot9
Q: helpcenter.bot domain expired
The domain helpcenter.bot is expired and needs to be renewed to access the helpcenter
Do you have a ETA on when it will be available again ?
Share bot9
Q: Is it possible to Show the bot in a iframe on a site?
Share bot9
Q: Dear, I bought a LT deal on AppSumo.
I chose a tier where it was possible to use my own OpenAI key. Now I see this feature is gone. That sounds strange to me.
Currently, my account includes 5000 responses. If I exceed those, what are the prices for more responses? And if the costs are higher than OpenAI's, then what is going on?
I love the bot platform and it's evolving into a great service. On the other hand, it feels really odd to be an 'early adopter' who bought a product, and now the product is being changed in a negative way. Whatever the reason is; this decision impacts all tier 2+ AppSumo buyers. A lot of them, myself included, bought tier 2 because of the BYOK option. Again, it really feels strange because now I don't know if Bot9 is a trustworthy company. Can I use the bots for different websites or is there a chance some sudden changes will be made again which will affect everything?
My tier 2 includes 5000 responses. Once I exceed those, what is the price per additional response?
With kind regards
Suumit_Rollout
Jun 23, 2024A: I understand your concerns and I appreciate your feedback. Regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
As for the pricing for additional responses, once you exceed the 5000 responses included in your plan, you will have to pay for the additional responses. The price per additional response depends on your base plan. For more detailed information, I would recommend reaching out to our support team at helpme@bot9.ai.
Regarding your question about using the bots for different websites, yes, you can embed a chatbot on multiple sites, enabling visitors on each site to interact with it seamlessly. We are committed to providing a reliable and consistent service to our customers.
I hope this information helps. If you have any other questions or need further assistance, feel free to ask.
Share bot9
Verified purchaser
I've send you an email twice already but so far, no respons. This whole this starts to feel kinda dodgy.
Q: Do monthly limits still apply if we bring our own keys?
Suumit_Rollout
May 15, 2024A: No, if you integrate your own OpenAI key into Bot9, you can continue using the service beyond the free response limit of your Bot9 plan. This ensures uninterrupted service, irrespective of your usage volume.
Share bot9
Hey, you got rid of BYOK? How does this affect your promises you made during the sale?
Verified purchaser
Well, it sucks... And they don't respond to email as well. Such a shame for a nice product like Bot9...
Q: I just saw that you're removing the BYOK api feature from Bot9.
To confirm, will all accounts that purchased the appsumo tiers that included BYOK api feature continue to have the BYOK option? Many of us purchased the deal for that key feature.
Suumit_Rollout
Jun 23, 2024A: I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
Share bot9
Hey Mitch, I just figured it out today this too. terrible news. I can’t even sleep now. I also purchased tier 3 because of the unlimited bots and BYOK api feature. I just created a new bot to test and the BYOK option disappeared 😡
Please @Summit_bot9 don’t do this for AppSumo clients, don’t change the rules/features of what we purchased 😔
Verified purchaser
I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
Verified purchaser
And if you ask them for additional costs once you exceed your credits, they just don't reply. I'm sending them emails for 1,5 week already. So far, no response at all. I like(d) the platform, but this is no way of doing business. This is dodgy 😒
Verified purchaser
This is the worst news, also I can't get any answers form them at all 😭😭😭😭 biggest regret
Q: the android app is great.
Is there a way to get toggle options for push notifications for:
- all activity (toggle all on/off)
- individual activity (new chat started, passed to agent, closed)
This would be extremely helpful.
Suumit_Rollout
Jun 23, 2024A: I understand how valuable it would be to have more granular control over push notifications. As of now, Bot9 doesn't support individual toggles for different activities. However, I'll make sure to pass on your suggestion to our product team.
Share bot9
Q: Hello guys love you, love the ai you created!
Would it be possible to connect to WhatsApp without a pro account? Many people from my country have small businesses, we can't afford all this API WhatsApp business credit thing. Also is Facebook and Instagram on the roadmap? Love u guys seriously bet chatbot on Appsumo!!!!
Suumit_Rollout
Jun 23, 2024A: I'm glad to hear that you're enjoying Bot9! Currently, WhatsApp integration is only available with a Pro account due to the costs associated with WhatsApp's API.
Facebook and Instagram integration is possible using custom actions.
Share bot9
Q: Someone else that bought the agency plan can u comment here?
Suumit_Rollout
Jun 27, 2024A: Hey! We're at helpme@bot9.ai
Share bot9
Yeah
Verified purchaser
Hey man, have you been able to contact support? My emails are bouncing
Noo mate so I've finally returned the deal! they had limited features , which were nott suitable for me.. unfortunately, the emails weren bouncing back from my end but there was no assistance forthcoming from thm!
Q: Bot9 please keep BYOK FOR APPSUMO COSTUMERS
Suumit_Rollout
Jun 23, 2024A: I understand your concerns regarding the Bring Your Own Key (BYOK) feature, it's no longer available as we use several other Language Learning Models (LLMs) along with OpenAI to answer the questions.
Share bot9
Q: I am trying to create and train a bot without associating to a particular web site.
In chat on the site they said I could bypass the website however, i can not seem to find out how to do it. How do I create without website association?
Share bot9
Q: Bot 9, for people who can't afford white label and we're getting the first clients we were using teams ...
feature and Byok feature to charge clients per usage now with you guys removing this feature we need to pay that 2500 yearly + whatever chatbot feed you guys impose. Making any chance anyone had to make an agency disappear. With BYOK I was able to use the bot un. Any language, you said this change is so the bot understands all languages but it already did!
Share bot9
Q: im confused about one thing, is the live chat integration on bto 9 or i have to conect to Freshdesk or crisp?
Share bot9
Verified purchaser
Both. They've their own live chat widget that can be embedded in your website or you can use their AI as a back-end of your existing live chat solution.
Q: for the android app, is there a way to get toggle options for push notifications for: - all activity (toggle ...
all on/off)
- individual activity (new chat started, passed to agent, closed)
This would be extremely helpful.
Share bot9
Q: What's the estimated timeline for implementing the Teams feature in the account section?
Suumit_Rollout
May 14, 2024A: A month more
Share bot9
Verified purchaser
Great. Thanks.
Verified purchaser
May you give this the highest priority? I'm not able to test it with clients without the agent handoff. Please give us enough time to test it within the 60 days refund window.
Q: We bought bot9 highest package and when we looked at it a few weeks ago we saw an important feature that the ...
bot can hand over the chat to agents automatically through instructions at any point, right now we are developing an important project using bot9 and we are not able to find or use this essential feature. please help
Suumit_Rollout
May 14, 2024A: All you have to do is just add one instruction as per this article:
https://bot9.helpcenter.bot/article/how-to-handover-a-chat-to-a-human
Email us on helpme@bot9.ai if you need any further help
Share bot9
Verified purchaser
Hey Suumit,
The steps in the link are outdated because you've changed the Ui and now we cant select actions, please test the solution you suggest before suggesting, and we have emailed you 5 days ago from to the email helpme@bot9.ai without any response from your support so far.
Q: When human agents take over from the BOT, can they respond from a mobile application?
Can managers and queries be managed through a mobile application like tawk.to
Suumit_Rollout
May 14, 2024A: Yes, Bot9 is fully mobile responsive and if you want you can download our android app as well.
download link here: https://play.google.com/store/apps/details?id=com.bot9.app&hl=en_US
iOS app coming soon
Share bot9
Verified purchaser
that's awesome. downloading the app now! keep up the great work
Verified purchaser
Is there video instruction or documentation on how the process of handing off from bot to a human agent?
Q: What custom instruction should I write in order to prompt the chatbot to provide pictures whenever possible?
Also, should I specify a certain number of pictures I want to be displayed per response?
What should the custom instruction be if I only want pictures to be shown for specific products, services, or queries?
Suumit_Rollout
May 14, 2024A: Would like to understand this better, could you please schedule a call from this link: https://calendly.com/bot9/30min
Share bot9
Verified purchaser
scheduled. thanks