AniPQ: I purchased Unlimited lifetime and the app does give me only 10 credit why?!!!
fix it pls asap
Branalyzer
May 14, 2024A: Thank you for reaching out. For personalized assistance, please send an email to branalyzer@branalyzer.com, and we'll be happy to help. In the meantime, here are the steps to redeem your coupon:
Click on the "Try It Free" button.
Click on "Sign Up."
Fill in the email and password fields.
Go to the Coupon by clicking on the profile button.
Copy and redeem the coupon.
Finally, go to your profile at the top right to view your plan information.
We apologize for any inconvenience you're experiencing. A customer mentioned purchasing the 'Unlimited lifetime' plan but only received 10 credits. Please get in touch with us to resolve this issue as soon as possible. We're here to assist you
Best,
Matt
Verified purchaser
Please take the pop-out Customer Service chat off of the website, you aren't answering back any way.
Just replace it with a form that automatically sends an email to branalyzer@branalyzer.com (Hopefully this will eliminate confusion).
4 messages from August 2023, now it is January and you haven't answered even 1 of my questions form the "Help Chat".
Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unresponsive chat feature. Your suggestion to replace it with a form that automatically sends an email to branalyzer@branalyzer.com is duly noted, and we will review this for implementation.
We appreciate your patience and understanding as we work to improve our customer service experience. If you have any further questions or concerns, please feel free to reach out to us at the provided email address.
Sincerely,
Matt