Can't Export! All together doesn't feel very trustworthy/futureproof
Social Media Links pulled for Brands are wrong in many cases, also Competitors often don't make sense I tried it with our own Brand. Data feels thin in general. Also I get this message that I need to upgrade to premium to be able to export data...but in the AppSumo information it says that this is included - like many other Users already complaint about. And my plan says that I have 200 credits, but in AppSumo it says 400. I don't have Time for these kind of issues - Issued a Refund - get your Business together, the Idea has potential!
Branalyzer
Jul 12, 2024Hello!
Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention. We want to clarify that exporting data requires the Enterprise plan, as clearly mentioned in the Branalyzer listing on AppSumo and on the AppSumo pricing page. Users of AppSumo and web applications typically find this distinction.
The costs of development, maintenance, support, and other aspects of an application are high, so our monetization is based on different plans. This ensures the availability and continuous improvement of our applications. Fortunately, more than 8000 users are happy with our service.
We apologize for the issues you've experienced with the social media links and competitors. We are continually working to improve these aspects. Regarding the mentioned credits, we will review the information provided on AppSumo to ensure it is accurate and avoid future confusion.
Your opinion is valuable to us, and we hope to meet your needs in the future.
Matt