admin1385admin1385
admin1385
Jun 2, 2023

Q: The platform won't send any emails as the IP of the server is blacklisted due to SPAM.

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Recipient address rejected: Mail from <77.32.148.28> was refused due to the sender IP found in ERS-QIL. For details, query the IP reputation on https://servicecentral.trendmicro.com/en-US/ers/.
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Is this going to be fixed anytime soon?

Founder Team
Arnaud_Breakcold

Arnaud_Breakcold

May 15, 2024

A: Hey there

It's not coming from us, it's your provider that's blocked. The IP you gave isn't ours and doesn't correspond to any of our services. We also tested the IP of the message in the ERS-QIL list and it's not even blacklisted (temporary bans can happen though).

So you need to check with your email provider directly

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