Q: prefilled contents always missing from doc after signature

Hi there,

I am writing to report a bug/issue found a few times when requesting the signature. What happened is that a lot of information I prefilled in the PDF doc before sending it turned out gone when I downloaded it after it was signed back.

RayWhiteTHGArncliffeJul 28, 2025
Founder Team
Garry_AppSumoOriginals

Garry_AppSumoOriginals

Jul 30, 2025

A: Thanks for reporting this! I understand how important it is for your documents to retain their information. This typically happens if the PDF form fields aren't flattened or embedded properly.

To fix this:
Flatten the PDF before uploading:
+ Open your prefilled PDF in Adobe Acrobat.
+ Select File → Print, then choose Adobe PDF as the printer.
+ Click Print and save the new PDF.
+ Upload the flattened PDF into BreezeDoc and request signatures again.

If you're still having issues, please contact our support team directly—we'll gladly assist you further!

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Posted: Jul 31, 2025

I see thanks for your assistance, I will have a try.