A key function of the software - sending document via email - is unreliable at best. I sent 20 contracts yesterday, and none of them were actually delivered to their recipients. I reached out to support who informed me that "...a bad actor was able to send a number of phishing documents through our platform. As a result, our sending domain and IP were temporarily flagged by some email providers."

They knew about this issue, but sent no notification to any users, and now we just have to wait and see if their email sending domain ever regains its credibility.

I wish that I could say this is the first time this has happened, but it is not.