The Agency Plan is misleading. Your team members cannot work independently with BreezeDoc.

Support's response... This is expected behavior.

"Thanks for reaching out, and I understand how confusing this can be.

When you’re added as a team member under an Agency account, your own BreezeDoc account will still appear as a Free plan. This is expected behavior. The paid Agency features are applied at the document or workflow level created under the Agency owner’s account.

This means that if the Agency owner creates documents or templates and adds you as a team member or signer within those, those documents will inherit the Agency features (such as branding removal and other paid options), even though your personal account still displays as Free.

If the owner wants you to work with Agency-level features, they can create or manage the documents/templates in the main Agency account and assign you there."

And, the cherry on top...

"Automatic refunds are currently disabled, but don't worry, our Sumo-ling support team is here to assist! Thanks for understanding and being part of our AppSumo family."