chandrilQ: Selling digital products
Can therapists/doctors on my platform sell digital products or courses from my platform (and I can earn commission from those sales)
P.S. If the answer is no, then I have urgent feedback. It's about the AI chatbot (Josh - Pre-Sales Guide) on your website, which tends to say YES to everything. Even when the human version of you here says no to things that do not exist in BD. So, maybe there's a need to tweak this AI chatbot on the website to say NO when required.
Jason_BrilliantDirectories
Jan 9, 2026A: Thanks for the question — and especially for calling this out. You’re absolutely right to want clarity here.
Brilliant Directories is not a multi-vendor marketplace in the Etsy / Gumroad / Shopify sense. The digital products feature is designed for the site owner (you) to sell products, downloads, or gated access directly from the site — not for individual members to each run their own storefront with automated commission splits.
Here’s what BD can do well in this area:
• Site owners can sell digital products, downloads, or access to premium content
• Site owners can monetize via paid memberships, paid listings, featured placements, sponsorships, and upgrades
• Members (doctors/therapists) can promote their services, content, and offerings on their profiles and listings
• Visitors can discover, search, and connect with providers — which is the core strength of BD
What BD is not built for:
• Automated multi-vendor product sales
• Per-transaction commission splitting between platform and members
• Acting as a full marketplace checkout system where payments flow through the platform and are auto-reconciled per seller
If your primary goal is “members sell digital products or courses and the platform automatically takes a cut”, you’ll want to look at platforms designed specifically for that use case (multi-vendor marketplaces, course marketplaces, or tools often described as Etsy clones, Gumroad alternatives, or Shopify marketplace setups).
That said, many directory owners still succeed by:
• Charging doctors for membership access
• Charging for visibility and lead generation
• Letting providers handle payments off-platform while BD focuses on discovery, trust, and connections
And thank you for the feedback about the AI chatbot — that’s fair, and we agree accuracy matters more than blanket “yes” answers. Human clarification like this is exactly why we’re here.
If you’d like, we’re happy to help you sanity-check whether BD is the right platform for your specific business model — even if that means pointing you elsewhere.