Bugpilot Questions

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Q: My login was deleted when your system was updated and no one responds

I have been trying for quite a while to regain access to my Bugpilot account. When your system was updated to the new dashboard (https://www.bugpilot.com/login from https://dash.bugpilot.io/?ref=new-login) in the past, my account was not migrated. I have reached out to your support multiple times and never get a reply.

How can I get access to the service that I have paid for ( Bugpilot License Tier 3)?

b1fd17c09fc346c3aefb548824691975PLUSEdited Jun 18, 2025
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Q: Is this App still active?

The Homepage seems to be for sale!?!? :-(

reinhardjungDec 8, 2024
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Q: I'm sorry if this is a duplicate of any question before.

But I'm currently on tier one, and as mentioned, "Features included in all plans - Unlimited reports", but currently in my account: [Workspace Quota Exceeded
You have exceeded your monthly quota of 100 reports. Please upgrade your plan to continue recording sessions]
I know the report is still kept logging but I wonder if I did any misunderstanding or may the report will be stopped at any time?
The report is created using the custom script as per bugpilot document. As our system has a different language so I wouldn't like to use the default bug report widget for sure.

daoMay 11, 2023
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Founder Team
Krste_Bugpilot

Krste_Bugpilot

May 15, 2024

A: Yes, you have unlimited reports that your users can report.

But you have a limited number of sessions, which are automatically recorded by Bugpilot.

Please contact our support, via our chat widget and we'll be more than glad to help you :)

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Q: Does it tracking backend issues?

If do, what languages and/or tech stacks?

leeroynzPLUSMay 6, 2023
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Q: Does the tracking script slow down your website at all in terms of performance hit?

leeroynzPLUSMay 6, 2023
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Founder Team
Krste_Bugpilot

Krste_Bugpilot

May 15, 2024

A: Hey Leeroynz, no it doesn't. The script is optimized, and the total script size is less than 70KB.

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