What happened here? Butternut.ai was so promising but over the last several months - silence. It's very disappointing as it started out with good response. Now there's an issue as i have a build that's being held back in more ways than 1 with lack of response via customer support or the founder. Do we abandon ship as well or is there another way to get help?! If not, I'd like to request a refund OR an alternative Appsumo product. Thanks!