francisrozange

Verified purchaser

Deals bought: 28Member since: Jul 2020
1 stars
1 stars
May 19, 2021

It does not work, and no support at all

In order to test their software I tried something quite simple: I created a content by using a template then tried to preview it : it failed. After a hard time finding their support (only an email, no online chat, no tickets, nothing) they did not care about answering me. This is a technical application and without support, it's useless.

Founder Team
Adam_Candu

Adam_Candu

May 14, 2024

Hi Francis,
Adam here - I also work with Jonathan on support. I'm really sorry that you had trouble reaching us. We have a live chat in the home dashboard and email support at support@candu.ai. Our live chat is active during US hours 9 am to 12 am EST.
We work really hard to solve people's issues, so I'm sorry that you ran into one.
Can you please write us so we can help you fix the issue you're having?
- Adam

Adam

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