srinijiQ: Credits run out without using even one credit!
I haven't used CandyIcons in months, but today I decided to create an icon. Voila! My credit list shows 60/60—every credit has been consumed! How did this happen? Who stole my credits? I checked my icons list, and it appeared to be exactly what I had created months ago. Nothing new had been added.
Paul_design
May 15, 2026A: Hi sriniji! Thanks for reaching out, and sorry for the confusion.
Just to clarify, the dashboard shows your remaining credits for the current month, not the number of credits already used. So if your account shows 60/60, that means you still have all 60 credits available to use this month. As you create icons, the number will decrease, for example from 60/60 to 59/60, 58/60, and so on. No credits have been consumed or removed from your account and your credits are still available.
Hope this clears things up, but feel free to reach out if you’d like us to check your account further!