Verified purchaser
Technical Issues, Poor Customer Service
I purchased the highest tier. Had issues from the start. Kept getting server errors and upload failures whatever I did - I deleted all cache, used other browsers etc. Reported the many issues to support who didn't even apologise after finally replying. She did tell me she would report to Devs, but no timeline for a resolution. I notice that the founder hasn't responded to questions here for a long time. He did respond to a question from me about the audiograms which contain a castmagic watermark, telling me it could be removed, but failing to mention that you can only do this for 10 audiograms, after which you are stuck advertising cast magic despite paying a thousand dollars to do so. I am pretty sure I am going to refund this. You can do what it does in Merlin Bots / Taskade / Meetgeek and the like, albeit less neatly. I was willing to pay to have it all done in one place, but from what I see and the lack of passion both for customers and development (let alone accurate answers to questions or even bothering to answer previous purchasers concerns in the questions), I can't see a long future for the product.
Response to your reply (since responses are turned off):
I think it really proves a point when you respond to my June review in December! You asked what I would want you to take a look at - exactly that - the overall attitude about customers and your response times!
Blaine_Castmagic
Dec 30, 2025Hi! Sorry to hear about your experience, but I wanted to address this directly.
Early on, like most fast-moving products, we did have periods where stability and support were not where we wanted them to be. That said, Castmagic has been a strong, production-grade product for a long time, and today it’s relied on by large media teams and agencies as a core part of their content workflows.
Product quality is our north star. That’s why we’ve continued to invest heavily in reliability, performance, and support as the platform has scaled. The product and the team behind it are much more mature today than they were earlier on, and we’re confident in where things stand now and where they’re headed.
I understand how frustrating it can be when you run into issues and don’t feel like you’re getting clear answers in the moment. If there’s anything specific you’d like us to revisit or look into now, we’re happy to do that.
The best way to go deeper is to message us directly through the app so the team can look at your account and provide concrete help. We’re in this for the long haul and want customers who use Castmagic to feel confident relying on it to power their workflows :)