ChargeKeep Questions

Showing 1 - 20 of 383 questions

Q: Is there an option for subscribers to log in on my website to manage their subscriptions?

Is there an option for subscribers to log in on my website to manage their subscriptions?

domiq3PLUSDec 24, 2024
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Founder Team
ChargeKeep

ChargeKeep

Dec 24, 2024

A: Hi domiq3,

Yes, absolutely! The portal allows your subscribers to manage their invoices, subscriptions, payments, profile details, and passwords. Additionally, affiliates can access their sales, referrals, and commissions.

The portal can also be customized (as a separate service) by our development team or your own developers to add your own business logic and custom functionality to the...

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Q: Can the app enable a customer choice on payment platform (i.e. Stripe and/or Paypal) and what critical reliance's.

Can we enable the customer to select their preferred payment platform (i.e. either Stripe or Paypal)? This would really be beneficial as consumers in some countries have a strong preference for one over the other.

And your product FAQ's mention critical reliance on Stripe, Mailchimp, Zapier. I'm fine with Stripe but can I still use most features without using Mailchimp or Zapier? (I don't want to use these in my business model). Can I instead integrate automation tasks using webhooks using another automation solution such as Bit Integrations?

cluePLUSDec 21, 2024
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Founder Team
ChargeKeep

ChargeKeep

Dec 22, 2024

A: Hi Clue,

Thank you for your questions! Here’s how ChargeKeep can meet your needs:

1. Customer Choice of Payment Platform:
Yes, ChargeKeep allows you to enable both Stripe and PayPal as payment options, giving customers the flexibility to choose their preferred platform during checkout. This is especially useful for catering to consumers in different regions.

2. Critical Reliance on Stripe,...

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Q: Does plaid through your platfrom offer payment via ACH for non us business ?

omarmiPLUSEdited Dec 20, 2024
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Founder Team
ChargeKeep

ChargeKeep

Dec 20, 2024

A: Hi Omarmi,

Plaid’s ACH payments are limited to businesses and accounts within the US. Non-US businesses would need to use alternative payment methods unless they have a US-based bank account.

Thank you
ChargeKeep Team

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Q: Asking before refunding tier 5

Simple question I hope I can get an answer to it, I can’t you stripe in my country, can I use PayPal with charge keep instead? And does PayPal work with tier 5 resell feature?
Thanks in advance.

Jing61212PLUSDec 20, 2024
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Founder Team
ChargeKeep

ChargeKeep

Dec 20, 2024

A: Hi Jing61212,

Yes, ChargeKeep supports PayPal as a payment processor, and you can use it in place of Stripe if Stripe is not available in your country. The Tier 5 reseller feature also works with PayPal, so you can set up and resell accounts using PayPal as the payment gateway.

If you have more questions, feel free to reach out!

Best regards,
The ChargeKeep Team

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Q: Are invoices created (according to European specifications)?

Hello team,

In Europe, the e-invoice will be implemented from 01.01.2025, i.e. all invoices must be stored as a standardized PDF, including an XML file (as an attachment within a PDF file), or sent or created with a separate XML file.

Is this already working for you, otherwise you are useless for the European market?

Regards
FLOWYZE

flowyzeDec 16, 2024
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Founder Team
ChargeKeep

ChargeKeep

Dec 17, 2024

A: Hi Flowyze,

Thank you for your inquiry regarding e-invoicing compliance in Europe.

ChargeKeep currently offers the ability to send PDF receipts to customers by activating the PDF Receipt field in the Successful Payment notification settings.

However, the specific requirement you're referring to—embedding an XML file within a PDF (such as the ZUGFeRD format) to meet the European e-invoicing...

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