4.5
Taco ratings
Charla has been praised for its exceptional customer support, user-friendly interface, and customizable widget. However, some users have reported minor issues with the chat widget disappearing at times and occasional delays in support responses. Overall, Charla is a solid buy for those in need of a reliable AI chatbot solution. With a 4.5 overall rating and a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
Nice, simple (if you want) and does what it says!
Was looking for someting to support my Wi-Fi hotspots. Spent loads of money on other solutions - over complicated. Charla is exacly what i wanted. Simple but yet so powerful!
Great job. Buying a few more licenses!
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Verified purchaser
The service is broken and the support is nonexistent
It started nicely. Charla worked just fine. For a week.
Then for some reason, nothing worked anymore. Can't get messages. The dashboard doesn't load and shows errors.
No one at Charla has been responsive to our support tickets or chat messages. All we hear back is crickets 🦗🦗🦗
Yehia
Oct 2, 2025Hello, sorry for that. We werent able really to reproduce your issue. System is up and running with no issues. Maybe something related to your internet connection.
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Verified purchaser
Exceptional LiveChat App
One of my better AppSumo purchases. Exceptional chat application, with trainable AI for when you're away, and exceptional support.
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Verified purchaser
This is a GEM
Thank you, Charla, for coming back to AppSumo.
I missed the LTD last time, and it’s great to see Charla back on the AppSumo' store. I immediately replaced Re:plain chat with Charla and am completely satisfied with the product.
The support is also very fast via email—I received support answer just a few hours after sending my email.
You shouldn’t miss Charla if you truly need a high-quality customer support solution.
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Verified purchaser
Really good
I will start talking about the support team, specifically Adam. He helped me with the integration in GHL, which I was not able to do on my own at first. He joined a call with me via Teams and in less than 15 minutes found the reason and fixed it.
Charla has exceeded my expectations. We have tried different solutions before Charla, such as Tawk.to or Support Board (also from Appsumo, this last one), and I think Charla wins in something very important: ease of use for the user. It is a beautiful, well-maintained software that works well.
I think the team is trying to push it and they are doing a good job. We have already activated it on our site and we are receiving support messages from now on using only Charla. I also find their value proposition interesting, where they cover the consumption cost themselves, without the need for credits or BYOK. I think having BYOK would be interesting, but I can live without it as long as the system responds so well.
Our clients are happy with the level of attention, and overall, everything works well.
I can really recommend Charla to everyone.
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