4.5
Taco ratings
Charla offers robust features, responsive customer support, and a user-friendly interface. The platform's ability to manage multiple sites from one dashboard and the seamless handoff to human agents are standout features. Some users have reported minor issues with notification reliability and mobile app functionality, but these are overshadowed by the overall positive experience. With a 4.5-star rating and a 60-day money-back guarantee, Charla is a solid buy for those in need of a live chat software solution.
AI-powered summary of customer reviews
Verified purchaser
Great on-site webchat widget covering multiple channels.
What I like about Charla is a clean dashboard, and the ability to cherry-pick your customers wandering your website, sending them a message at the right moment. Ticketing system, mobile app, tons of features for the bot and unlimited messages. I might be not the most experienced user of such widgets, but I'm sure that's a great deal here!
Charla's team have just released a live AI translations, and even though I don't exactly need this feature, that sounds huge anyway.
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Verified purchaser
Totally awesome, saving me big $$$
Im so glad I found this platform, this is saving me hundreds a year for competing products and the platform works great. I had a few small issues which the team fixed within 24hrs and their support is fantastic. Great job team. Keep up the amazing product.
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Verified purchaser
They Use Their OWN Product! EXCEPTIONAL!
The moment I landed on their page, I got an instant response! I couldn't believe it—their chatbot is their own product, which speaks volumes about its quality. If the team relies on it daily, you know it's good.
Pros:
✅ No AI chatbot limitations
✅ Robust knowledge base
✅ Built-in ticket system
✅ Seamless handoff to human agents
Cons (Upcoming Features in Q2 2025):
⏳ Lead capture form
⏳ WhatsApp integration
⏳ Webhook for lead capture
Feature Requests:
🔹 Add country code field in the lead capture form
🔹 Search bar for contacts
🔹 Start a chat directly from the contacts section
🔹 Improve the inbox layout—currently, I have to zoom out too much to see everything.
Would highly recommend, but looking forward to these improvements! 🚀
I'll be using this for my business: wazzap.mx -- if you want to test it out!
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Verified purchaser
ccare05
Same problem as previous AppSumo Plus: I too am an AppSumo Plus member; my AppSumo deal wasn't activated on my account! No awesome support, No support at all!! I signed up through the portal, but my AppSumo deal wasn't activated on my account yet. Sent support email, yesterday, but no response!! We will be refunding for a lack of service if we don't get this resolved today!! Gave 1 taco but would have given zero if zero was an option!
Yehia
Mar 6, 2025Hi Carl, You can activate the voucher code by creating the account from https://charla.com/appsumo-offer/. We got back to you on email, please allow at least 24 hours for us to respond.
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Verified purchaser
Great support and chatbots
Yehia provided me with awesome support. I signed up through the portal, but my AppSumo deal wasn't activated on my account yet. Yehia was quick to reply to my support email (on a weekend too) and get my account setup under the lifetime deal. Im up to 10 codes now and considering more. Charla looks like a great chatbot tool with excellent potential! I really like the ticket section of the dashboard and the live visitor metrics.
Yehia
Mar 6, 2025Thanks a lot Jolly.
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