4.5
Taco ratings
Customers appreciate Charla for its exceptional customer support, user-friendly interface, and robust features like AI chatbots and ticketing system. Some users have reported minor issues with translations, chat widget stability, and response delays. However, with an overall rating of 4.5 and positive feedback from 74 reviews, Charla is a solid buy. With a 60-day money-back guarantee, it's worth giving it a try for those in need of a reliable customer support solution.
AI-powered summary of customer reviews
Verified purchaser
Exceptional LiveChat App
One of my better AppSumo purchases. Exceptional chat application, with trainable AI for when you're away, and exceptional support.
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Verified purchaser
This is a GEM
Thank you, Charla, for coming back to AppSumo.
I missed the LTD last time, and it’s great to see Charla back on the AppSumo' store. I immediately replaced Re:plain chat with Charla and am completely satisfied with the product.
The support is also very fast via email—I received support answer just a few hours after sending my email.
You shouldn’t miss Charla if you truly need a high-quality customer support solution.
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Verified purchaser
Really good
I will start talking about the support team, specifically Adam. He helped me with the integration in GHL, which I was not able to do on my own at first. He joined a call with me via Teams and in less than 15 minutes found the reason and fixed it.
Charla has exceeded my expectations. We have tried different solutions before Charla, such as Tawk.to or Support Board (also from Appsumo, this last one), and I think Charla wins in something very important: ease of use for the user. It is a beautiful, well-maintained software that works well.
I think the team is trying to push it and they are doing a good job. We have already activated it on our site and we are receiving support messages from now on using only Charla. I also find their value proposition interesting, where they cover the consumption cost themselves, without the need for credits or BYOK. I think having BYOK would be interesting, but I can live without it as long as the system responds so well.
Our clients are happy with the level of attention, and overall, everything works well.
I can really recommend Charla to everyone.
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Verified purchaser
Great support from Adam
Really going very well indeed and we are very happy with the product.
The fact that we can have it on various websites but operate within one support framework has made it a hand in a glove solution for us. Our CEO was not happy with some recent software purchases I recommended, so I was a bit nervous, but in her words "this is a winner".
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Verified purchaser
Good product but I have a lot of questions and it's passed over 1 day and nobody replied
Weird. They started to reply to me via chat, but it's over 24h that they don't reply anymore. Are we sure it will be a solid platform?
AdamHa
Aug 20, 2025Hello Loris, Sorry for not getting back to you earlier, can you share the ticket number on support@charla.com
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