I was desperate for a human live chat for my websites to handle customer service issues, and thankfully, Charla popped up on AppSumo!

After dealing with numerous AI chatbots on Appsumo, I was relieved to find Charla, a human live chat solution. And the best part? It's set to introduce AI message features soon, offering the best of both worlds!

The UI is beautiful, and I love all of the chat options, including being able to define a knowledge base area linked in your chat at the top for frequently asked questions. It is about working smarter, not harder.

You can use it as your support hub for all tickets and customer conversation threads. It makes capturing user emails easy and allows you to learn more about your potential customers in greater detail.

Starting with one license for 5 users, I can already see the potential for growth with Charla. As I become more comfortable with the software, I'm excited to scale up to 50 users (10 licenses).

I already like it, and I encourage everyone else to try it!

I used AI to summarize what is impressive about Charla from their website below:

Charla is a powerful tool that transforms customer interactions for businesses, enhancing sales and support experiences. Thousands of companies benefit from Charla’s live chat suite, which ensures no lead is missed and every customer inquiry is addressed promptly.

Key Features:

Sales and Lead Nurturing: Boost conversions by responding to potential customers in real-time.
Customer Support: Improve retention with instant support and a seamless experience.
Intuitive Dashboard: Empower agents with an easy-to-use platform, canned responses, and detailed visitor insights.
Knowledge Base: Provide quick answers through an integrated help center.
Proactive Conversations: Engage visitors browsing your site to identify potential leads.
Customizable Widget: Tailor the chat widget to fit your brand’s style.
Complete Helpdesk: Manage extended conversations and emails efficiently with a full ticketing system.
Customer Feedback: Gain insights into customer satisfaction and agent performance.
Insights Dashboard: Monitor KPIs such as response times and missed conversations for better service management.

Charla also offers mobile apps, easy integration with popular platforms (WordPress, Magento, Shopify), and features like visitor tracking, saved replies, and more. Sign up for Charla to enhance your sales and support operations effortlessly.