[EDIT: My chatbot was not functioning but they got it back to functioning with just the knowledge base as training data.]

The pros: Good widget customization, knowledge base for customers to navigate directly, ability to direct customers based on "special instructions" you give it in direct text. You can get some ROI with it.

Cons: The AI chatbot does not train on web pages or PDFs or Word documents in my experience even though it is supposed to. It should be able to integrate with Google Calendar or Calendly or Tidycal but currently cannot.

Devs: Get the crawler and doc reader working much better. Allow users to bring their own OpenAI API key for credit usage. Get a calendar integration with a highly popular tool.