Name: Loving the product so far..
Item: Charla
Rating: 5
Author: anthony392

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Ecommerce

Marketing agencies

Small businesses

Alternative to

Drift

Intercom

Integrations

Facebook

Instagram

Telegram

Whatsapp

WordPress

Operating system

Windows

Browser-based

Android

Features

White label

Allows Existing Accounts

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

You must redeem your code(s) within 60 days of purchase

Help center + FAQs

Roadmap

YouTube

Feature requests

Try it out

Charla Terms & Conditions

🤖 More than Chat. Your Chatbot now takes Actions.

A message from Charla (August 2025)

Company and Product FAQs

<p class=""></p><h4><span style="font-size: 14px;">Deploy AI chatbots, chat flows, and live agents across every channel to automate customer support and resolve inquiries faster</span></h4><p class=""><b style="color:#000000; text-decoration:none">Keep every ticket under control</b></p><ul><li><b>Manage all incoming email inquiries from a built-in help desk</b>—no third-party ticketing tool needed</li><li><b>Send replies from your own domain</b>&nbsp;and configure custom auto-replies to set expectations instantly</li><li><b>Assign tickets to agents and add internal notes</b>&nbsp;to keep your team aligned without leaving Charla</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-ac744c28"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_SHrZtLD.png?optimizer=gif"
                alt="Help desk"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_SHrZtLD.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_SHrZtLD.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_SHrZtLD.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><p class=""><b style="color:#000000; text-decoration:none">Automate conversations with AI agents</b></p><ul><li><b>Set triggers and let AI agents take action</b>&nbsp;across your connected tools</li><li><b>Connect with customers on popular channels </b>like<b>&nbsp;</b>website, WhatsApp, Facebook, Instagram, and Telegram—with seamless two-way live translation</li><li><b>Hand off to a live agent</b>&nbsp;whenever a conversation needs a human touch, without losing context</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-9fa5b986"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_lOedXTL.png?optimizer=gif"
                alt="AI agent automation"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_lOedXTL.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_lOedXTL.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_lOedXTL.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><p class=""><b style="color:#000000; text-decoration:none">The right answers, at customers’ fingertips </b></p><ul><li><b>Embed your full knowledge base directly in your chat widget</b>&nbsp;so visitors can find answers without waiting for a reply</li><li><b>Let customers browse support articles and give feedback</b>&nbsp;with thumbs up/down ratings so you know what's actually helping</li><li><b>Offload your team from repeat questions</b>&nbsp;by putting the most common answers front and center</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-00a1c041"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_XaBPhP3.png?optimizer=gif"
                alt="Knowledge base"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_XaBPhP3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image1_XaBPhP3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image1_XaBPhP3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><p class=""><b style="color:#000000; text-decoration:none">Train your chatbot on your own data</b></p><ul><li><b>Point your chatbot at public articles, private docs, and webpages</b>&nbsp;so it always pulls from your most accurate, up-to-date content</li><li><b>Upload Word docs, PDFs, and URLs</b>&nbsp;to build a training set that reflects your exact products, policies, and tone</li><li><b>Create unlimited chatbots</b>&nbsp;and attach different data sources to each one depending on the property or use case</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-11f0d006"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_pxgxdA6.png?optimizer=gif"
                alt="Chatbot data sources"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_pxgxdA6.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_pxgxdA6.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_pxgxdA6.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

Build AI chatbots and chat flows to automate customer inquiries across your website, WhatsApp, and more

<p class=""><b style="color: rgb(0, 0, 0);">Keep every ticket under control</b></p><ul><li><b>Manage all incoming email inquiries from a built-in help desk</b>—no third-party ticketing tool needed</li><li><b>Send replies from your own domain</b>&nbsp;and configure custom auto-replies to set expectations instantly</li><li><b>Assign tickets to agents and add internal notes</b>&nbsp;to keep your team aligned without leaving Charla<br></li></ul>

<div><p class=""><b style="color:#000000; text-decoration:none">Automate conversations with AI agents</b></p><ul><li><b>Set triggers and let AI agents take action</b> across your connected tools</li><li><b>Connect with customers on popular channels </b>like<b> </b>website, WhatsApp, Facebook, Instagram, and Telegram—with seamless two-way live translation</li><li><b>Hand off to a live agent</b> whenever a conversation needs a human touch, without losing context</li></ul></div>

<div><p class=""><b style="color:#000000; text-decoration:none">The right answers, at customers’ fingertips </b></p><ul><li><b>Embed your full knowledge base directly in your chat widget</b> so visitors can find answers without waiting for a reply</li><li><b>Let customers browse support articles and give feedback</b> with thumbs up/down ratings so you know what's actually helping</li><li><b>Offload your team from repeat questions</b> by putting the most common answers front and center</li></ul></div>

<div><p class=""><b style="color:#000000; text-decoration:none">Train your chatbot on your own data</b></p><ul><li><b>Point your chatbot at public articles, private docs, and webpages</b> so it always pulls from your most accurate, up-to-date content</li><li><b>Upload Word docs, PDFs, and URLs</b> to build a training set that reflects your exact products, policies, and tone</li><li><b>Create unlimited chatbots</b> and attach different data sources to each one depending on the property or use case</li></ul></div>

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