I initially thought I was purchasing a plug-and-play chatbot builder with an integrated AI knowledge base. However, it appears I can’t even install the older JavaScript code via Google Tag Manager.

I’ve contacted support about this issue in the last 24-48h but haven’t received a response yet. This lack of communication has significantly reduced my trust in the company’s long-term reliability.

I also tried to train the chatbot, but the backend is overly complicated — it feels like a maze with far too many configuration steps. It’s exhausting just thinking about setting everything up manually. Moreover, the knowledge base feature doesn’t even allow adding URLs for AI training; instead, you’re required to create individual articles for each response.

I’ll be requesting a refund, as I need a chatbot that can be set up quickly and supports e-commerce sales agent functionality.