Charla has covered all aspects of a virtual agent feature set. I only tested its core functionality as a virtual chatbot so far and have struggled with the responses generated by chatbot from web page resources provided in the AI Agent section. It did not provide any answers from the web page link. So I converted website into PDF and uploaded those documents but even then, the response mostly are Sorry I am unable to find this information. Not sure if there is a trick to training it. Would love to see it responding to basic questions as I have purchased multiple tiers.