Name: Strong set of features, needs some improvement
Item: Charla
Rating: 4
Author: Adopnet

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Ecommerce

Marketing agencies

Small businesses

Alternative to

Drift

Intercom

Integrations

Facebook

Instagram

Webhooks

Whatsapp

WordPress

Operating system

Windows

Browser-based

Android

Features

White label

Allows Existing Accounts

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

You must redeem your code(s) within 60 days of purchase

Only for new Charla users who do not have existing accounts

Help center + FAQs

Roadmap

YouTube

Feature requests

Try it out

Charla Terms & Conditions

A message from Charla (August 2025)

Company and Product FAQs

<p class=""></p><h4><b>Charla is an all-in-one AI and live chat solution that helps you provide the best sales and support experience for customers</b></h4><h4><span style="font-size: 14px;"><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="charla25-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/_6DjJk7WL0g?si=DQSBxGDKPeCW0hdj&amp;rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></span><b><br></b></h4><p></p><h4 class=""><b>Work smarter with AI and live chat</b></h4><p class="">Even if you’re not a tech pro, Charla makes it easy to <b style="color:#000000; text-decoration:none">build your personalized AI chatbot using your unique data.</b></p><ul><li><b>Train your AI chatbot on private and public knowledge bases</b>&nbsp;in Word docs, PDFs, and webpages</li><li><b>Level up your support with live chat functionality</b></li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-a27616f6"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_bhblwpw.png?optimizer=gif"
                alt="AI chatbot"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_bhblwpw.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image1_bhblwpw.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image1_bhblwpw.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align:center;"><i>Easily set up your AI chatbot so you can connect with customers around the clock.</i></h5><h4 class=""><b>Chat across channels with a unified inbox</b></h4><p class="">With Charla, you can <b>connect with customers on their favorite channels</b>&nbsp;like websites, Facebook, Instagram, and WhatsApp.</p><ul><li><b>Leverage seamless two-way live translations to chat with customers in their native language</b>&nbsp;while you use your own</li><li><b>View conversation history</b>&nbsp;so you can see everything you ever said</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-7ed6d88a"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_kRKhR0u.png?optimizer=gif"
                alt="Unified inbox"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_kRKhR0u.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_kRKhR0u.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_kRKhR0u.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align:center;"><i>Chat with your customers on their favorite channels using two-way live translations.</i></h5><h4 class=""><b>The right answers, at visitors’ fingertips </b></h4><p class="">And since you can<b>&nbsp;embed your complete knowledge base in your chat widget and website</b>, you’ll streamline your support process. </p><ul><li>Let visitors check the articles and <b>search for answers directly</b></li><li><b>Offload your agents from answering the most frequently asked questions</b></li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-2b64776f"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_mc6hjtM.png?optimizer=gif"
                alt="Knowledge base"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_mc6hjtM.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_mc6hjtM.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_mc6hjtM.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align:center;"><i>Create a repository of support articles and guides for customers can browse through.</i></h5><h4 class=""><b>Built-in help desk for customer support</b></h4><p class="">Best of all, Charla comes with a robust helpdesk that lets you<b>&nbsp;address all your email inquiries</b>&nbsp;and ensure nothing slips through the cracks. </p><ul><li><b>Manage ticketing directly within the platform</b>&nbsp;without integrating any third-party tool</li><li><b>Send messages to customers from your domain</b>, and set up custom auto-replies</li><li><b>Assign tickets to agents</b>, and make internal notes to streamline communication</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="Charla-img-038e2c7d"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_sby0cji.png?optimizer=gif"
                alt="Helpdesk"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_sby0cji.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_sby0cji.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_sby0cji.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align:center;"><i>Respond to support tickets efficiently with the built-in helpdesk</i></h5><p class="">Don’t leave your customers hanging. With Charla, you get an AI chatbot and live chat combo that keeps conversations flowing 24.7. </p><p class="">Deliver the best customer support. </p><p class=""><b style="color:#000000; text-decoration:none">Get lifetime access to Charla today!</b></p>

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