The program is absolutely non-functional:
1) There was a major issue with connecting Facebook – I only managed to do it the following day.
2) Tests showed that:
- not all incoming client messages go through (including attached files)
- not all outgoing messages to clients are delivered (e.g., an FAQ article)
- the content of written messages “disappears” from the interface – although it shows up correctly for the recipient
- it is very slow. The program we currently use works 100% stably.
3) In the settings, you can choose the language from which messages will most often be translated… but you cannot change the application’s interface language, which means non-English speakers cannot comfortably use it (including AI ticket summaries, which are all in English).

If the program worked properly, I would gladly keep it, because the idea behind it is good. I would, however, add the ability to respond to a ticket using the same messenger it came from (for example, as an attachment).

At this point I have to return it, and I’m frustrated because in order to buy it I had to purchase an AppSumo plan… so even a refund won’t really solve the problem.

Marek