Q: Crisp Integration
Do you have any plan to integrate your "Chatbot Builder" with Crisp in such a way that Crisp works at the front end of our websites and your Chatbot works just as a bot in Crisp so that Human Agent can get involved in any chat without even request from the customer. Example is Bot9. Because in your present configuration, human agents can not get involved until customer requests through certain command that he want to talk to an agent etc...
Akshay_ChatbotBuilder
Aug 11, 2025A: Thank you for the detailed question. It's a perfect example of a workflow we are actively working to perfect.
You'll be happy to know that we do have an integration with Crisp that allows our chatbot to work within their platform.
Regarding your specific point about proactive human intervention, you are spot on. While our current system often requires a customer's explicit request, we are actively enhancing our prompt engineering and intent analysis models. The goal is to allow the chatbot to perform smart intent analysis and automatically transfer the conversation to a human agent in Crisp, without the customer having to ask.
Your feedback confirms the importance of this feature, and we're making it a priority to ensure a seamless and intelligent handoff for a better customer experience.