A: Thank you for the excellent question. I completely understand your goal of consolidating tools and managing customer service from a single platform to avoid additional monthly fees.

To answer your core question: while our platform doesn't currently have a built-in live chat inbox for real-time human takeovers, this is one of our most requested features. I can confirm that a native "Human Takeover" functionality is a high priority on our product roadmap. Our goal is to provide exactly what you're looking for the ability to seamlessly transition from bot to human within our dashboard. The existing Intercom and Crisp integrations are our current solution for users who need this functionality immediately.

Regarding your other requirements, you are absolutely on the right track:

- Customer Service in Chatbot: You can automate a vast range of customer service tasks, answer questions, and guide users directly within the bot.
- Sending Emails: Yes, you can configure the bot to automatically send email notifications (e.g., to your team with a lead's details, or a confirmation to a user) based on specific actions. This is a native feature.

In summary, many customer service and email functions are already built-in. The native live chat takeover is a key feature we are actively working on to make our platform the all-in-one solution you're describing.

Thank you again for your valuable feedback.