We_Push_ButtonsQ: Resource HUb
We are looking at developing an AI Chat bot that can handle both sales enquiries/ support as well as technical information that users can search for industry knowledge without the sales system.
Is it possible to segment the AI Chat bot's area of focus int two categories?
Akshay_ChatbotBuilder
Oct 21, 2025A: Hey,
Yes, absolutely. This is a core feature of modern AI chatbots.
You can create two distinct "agents" or modes within the same bot:
A Sales/Support Agent trained on your product data to handle commercial inquiries and capture leads.
A Technical Knowledge Agent trained separately on your industry documents to provide neutral, factual information.
The chatbot can then either automatically detect the user's intent to route them to the correct agent, or it can start by asking the user to choose which area they need help with.
Regards,
Akshay