A: Thank you for reaching out to us. You can think of an agent as a single, specialized AI chatbot that you train and deploy on your website or social media channel. Each agent you create has its own unique job and knowledge, such as a sales agent for your homepage or a support agent for a specific product. You need to purchase a new agent whenever you have a new, distinct role to fill for instance, launching on a different website, creating an internal only bot for your team, or tailoring a new chatbot for a different language, or when your plan's limit is exhausted related to creation of new agents.

Let me know in case you have any questions or concerns.

Regards,
Akshay