Q: Why are messages limited if using own API key?
Your plans say bring your own API key, so why do you have a limit on the number of messages for each plan? This doesn't seem to make any sense?

Akshay_ChatbotBuilder
Aug 3, 2025A: That's a really insightful and understandable question, and we truly appreciate you raising it! We completely get why it might seem a bit puzzling at first glance.
You're absolutely right that bringing your own API key lets you manage your direct costs with providers like OpenAI. The message limits within our plans are actually designed to reflect the resources and extensive services our platform provides, which are separate from the raw API call expenses.
Our platform adds a lot of value that goes well beyond just routing your API requests. This includes:
The robust hosting and meticulous management of your bot and its knowledge base.
Access to our intuitive and user-friendly interface for seamless bot creation, training, and configuration.
A suite of advanced features, including comprehensive analytics, efficient user management, and seamless integrations.
Continuous development of new functionalities, diligent system maintenance, and dedicated customer support for our application.
These limits help us carefully manage the significant computational resources and dedicated infrastructure needed to keep your bot running smoothly and deliver all our platform's high-quality features. They ensure we can consistently maintain the performance, reliability, and continuous development of the sophisticated tools and robust environment you rely on. This is all separate from the token-based charges you pay directly to the underlying LLM provider for their API usage.
We hope this explanation helps clarify how our plans are structured. Please don't hesitate to reach out if anything is still unclear or if you have any more questions, we're always here to help!