Chatbot Builder Reviews

4.6

4.67 stars
4.67 stars
12

Taco ratings

10
1
0
1
0
AskSumo

Chatbot Builder is highly praised for its top-notch language understanding, excellent support, and user-friendly interface. Some users have noted minor issues with privacy policy content and pricing. With a 4.6 rating and a 60-day money-back guarantee, it's a solid buy for those in need of AI chatbots to drive business goals.

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Showing 1 - 5 of 12 reviews
CuddlyWuddly

Verified purchaser

Deals bought: 59Member since: Mar 2021
2 stars
2 stars
Oct 27, 2025

Higher costs than benefits

The user interface and user experience are excellent, with a lot of thought put into the product. However, the final cost-benefit analysis fell short for me. The founder’s insistence on not offering white labelling, even with the highest tier skewed this analysis in favour of higher costs.

Another issue, which I’m unsure is specific to the product or the RAG technology, was the excessive number of tokens sent as input to the LLM, which significantly increased costs for even a single input/output combination. May be RAG uses that many input tokens or perhaps this software is not efficient enough w.r.t. optimising the input tokens. I compared this with using Dialogflow, which is at least ten times cheaper than this. I understand that use cases may differ between the two, but for my specific use case, both products serve the purpose. Therefore, if I had no other options, I would opt for this even with the high input token count and monthly ten dollars for white labelling. However, in the AI landscape, there are hardly any shortages of options.

There were also minor issues, such as one of my bots suddenly stopping working. Whenever I opened it, it prompted me to choose between four LLM options, but clicking on the options did nothing. I reported this to support, but I haven’t received a reply after a significant amount of time.

Despite these issues, I must say that the UI/UX is one of the best I’ve ever seen for a chatbot, and some of the functionalities are unique and well-developed. But ultimately, the decision to purchase depends on the overall value the product provides, and for me, the reasons outlined above make it an unsatisfactory choice.

Founder Team
Akshay_ChatbotBuilder

Akshay_ChatbotBuilder

Oct 28, 2025

Hello,

Thank you for taking the time to write such an incredibly detailed, honest, and thoughtful review. Even though it's a 2-star review, this is the exact kind of feedback that helps us get better, so we genuinely appreciate it.

It's clear you've done a deep dive into the tool, and I want to address your points directly, especially regarding the token usage and the support issue, as those are...

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aelsharawi

Verified purchaser

Deals bought: 152Member since: Sep 2016
5 stars
5 stars
Sep 26, 2025

From Issues to Improvements – Excited About the Progress

I’d like to update my earlier feedback. The team has already resolved the CNAME issue (it turned out to be a wrong policy in my DNS settings) and also fixed the Facebook Messenger integration, which had been affected by Arabic characters.

They are now actively working on optimizing the high API calls, and I’ve been told this should be fully resolved today or tomorrow. I truly expect great progress here.

Overall, I’m happy to depend on this platform for a very critical part of my business: customer support. Handling a high volume of messages perfectly is something no human team could sustain, and I can already see the value this app brings.

Founder Team
Akshay_ChatbotBuilder

Akshay_ChatbotBuilder

Edited Sep 26, 2025

Hey Ahmad,

I appreciate your patience as we conducted a thorough investigation into the issues you reported. I am writing to provide a detailed update on each item and outline the path to resolution.

1. Claude API Credit Usage: Our investigation, conducted in collaboration with the Claude API team, has concluded that the token usage was generated by two legitimate training sessions for your bot,...

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paul057

Verified purchaser

Deals bought: 85Member since: Jan 2019
5 stars
5 stars
Sep 17, 2025

Good product. Needs a couple of enhancements

We bought 3 codes and generally I'm very happy with it so far.
What it needs to be complete is:
- A way of telling WHEN a chatbot interaction happened. Currently the archive just lists things chronologically with no way of telling how recent an interaction occured.
- Needs some way to filter the chatbot interaction archive by date range or keyword.

Founder Team
Akshay_ChatbotBuilder

Akshay_ChatbotBuilder

Sep 17, 2025

Thank you for grabbing 3 codes! We're delighted to hear that you're having a great experience with the product.

And thank you for this fantastic feedback, you've hit on exactly what we're working on next. You are 100% right; the archive needs timestamps and filtering to be truly useful. The great news is that our team is already in the process of building this out! An improved interaction archive...

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timea

Verified purchaser

Deals bought: 20Member since: Nov 2020
5 stars
5 stars
Sep 16, 2025

Superb bot builder

I have been looking for a bot builder I can connect to my site and social channels, so I was super happy when I saw this deal. I chose the Tier 2 package, and within a few hours, I've trained and set up my bot everywhere; it's such a straightforward process. I could train it by website crawling and by adding text and files. I could easily adjust the avatar and branding ( this is one of my pet peeves). I connected live agents (via an external app), so in case there are enquiries where the bot is not the best solution, I can get notified and jump on the chat with the client. This will make life so much easier. I highly recommend it. Thank you ChatbotBuilder.

Founder Team
Akshay_ChatbotBuilder

Akshay_ChatbotBuilder

Sep 16, 2025

Thank you so much for the fantastic review! We are thrilled to hear that you're happy with your Tier 2 package and that the setup process was so easy for you.

We're especially glad that you found the training options, avatar customization, and live agent connection to be so straightforward. Our goal is to make it simple for businesses like yours to integrate a powerful, helpful chatbot that makes...

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110950807006763222657

Verified purchaser

Deals bought: 42Member since: Dec 2024
5 stars
5 stars
Sep 13, 2025

Amazing job keep up the good work!!!

You’ve just gained a long-term customer I’ll definitely be upgrading to higher tiers and purchasing more. It’s rare to find a platform that not only delivers on its promises but actually goes beyond expectations.

The chatbot is top quality, the interface is excellent, and the platform itself is highly sophisticated. On top of that, the customer experience has been outstanding for both me and my clients.

Unlike many other platforms, the chatbot builder here actually works something that should be a basic expectation, but is too often not the case.

Founder Team
Akshay_ChatbotBuilder

Akshay_ChatbotBuilder

Sep 14, 2025

Hey There,

Thank you for the wonderful feedback! We're smiling from ear to ear over here.

We're delighted that you're enjoying the platform and look forward to having you as a long-term customer. We put everything we have into making our chatbot builder top-quality and reliable, and it means the world to us that it shows.

We look forward to continuing to serve you and your...

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