Chatbot Builder Reviews

The user interface and user experience are excellent, with a lot of thought put into the product. However, the final cost-benefit analysis fell short for me. The founder’s insistence on not offering white labelling, even with the highest tier skewed this analysis in favour of higher costs.

Another issue, which I’m unsure is specific to the product or the RAG technology, was the excessive number of tokens sent as input to the LLM, which significantly increased costs for even a single input/output combination. May be RAG uses that many input tokens or perhaps this software is not efficient enough w.r.t. optimising the input tokens. I compared this with using Dialogflow, which is at least ten times cheaper than this. I understand that use cases may differ between the two, but for my specific use case, both products serve the purpose. Therefore, if I had no other options, I would opt for this even with the high input token count and monthly ten dollars for white labelling. However, in the AI landscape, there are hardly any shortages of options.

There were also minor issues, such as one of my bots suddenly stopping working. Whenever I opened it, it prompted me to choose between four LLM options, but clicking on the options did nothing. I reported this to support, but I haven’t received a reply after a significant amount of time.

Despite these issues, I must say that the UI/UX is one of the best I’ve ever seen for a chatbot, and some of the functionalities are unique and well-developed. But ultimately, the decision to purchase depends on the overall value the product provides, and for me, the reasons outlined above make it an unsatisfactory choice.

I’d like to update my earlier feedback. The team has already resolved the CNAME issue (it turned out to be a wrong policy in my DNS settings) and also fixed the Facebook Messenger integration, which had been affected by Arabic characters.

They are now actively working on optimizing the high API calls, and I’ve been told this should be fully resolved today or tomorrow. I truly expect great progress here.

Overall, I’m happy to depend on this platform for a very critical part of my business: customer support. Handling a high volume of messages perfectly is something no human team could sustain, and I can already see the value this app brings.

We bought 3 codes and generally I'm very happy with it so far.
What it needs to be complete is:
- A way of telling WHEN a chatbot interaction happened. Currently the archive just lists things chronologically with no way of telling how recent an interaction occured.
- Needs some way to filter the chatbot interaction archive by date range or keyword.

I have been looking for a bot builder I can connect to my site and social channels, so I was super happy when I saw this deal. I chose the Tier 2 package, and within a few hours, I've trained and set up my bot everywhere; it's such a straightforward process. I could train it by website crawling and by adding text and files. I could easily adjust the avatar and branding ( this is one of my pet peeves). I connected live agents (via an external app), so in case there are enquiries where the bot is not the best solution, I can get notified and jump on the chat with the client. This will make life so much easier. I highly recommend it. Thank you ChatbotBuilder.

You’ve just gained a long-term customer I’ll definitely be upgrading to higher tiers and purchasing more. It’s rare to find a platform that not only delivers on its promises but actually goes beyond expectations.

The chatbot is top quality, the interface is excellent, and the platform itself is highly sophisticated. On top of that, the customer experience has been outstanding for both me and my clients.

Unlike many other platforms, the chatbot builder here actually works something that should be a basic expectation, but is too often not the case.