From Issues to Improvements – Excited About the Progress
I’d like to update my earlier feedback. The team has already resolved the CNAME issue (it turned out to be a wrong policy in my DNS settings) and also fixed the Facebook Messenger integration, which had been affected by Arabic characters.
They are now actively working on optimizing the high API calls, and I’ve been told this should be fully resolved today or tomorrow. I truly expect great progress here.
Overall, I’m happy to depend on this platform for a very critical part of my business: customer support. Handling a high volume of messages perfectly is something no human team could sustain, and I can already see the value this app brings.
aelsharawiPLUSVerified purchaser
Akshay_ChatbotBuilder
Edited Sep 26, 2025Hey Ahmad,
I appreciate your patience as we conducted a thorough investigation into the issues you reported. I am writing to provide a detailed update on each item and outline the path to resolution.
1. Claude API Credit Usage: Our investigation, conducted in collaboration with the Claude API team, has concluded that the token usage was generated by two legitimate training sessions for your bot, which ran 18 and 24 hours ago. For full transparency, you can view our communication with their team here: https://tinyurl.com/2ymmmu7f
2. Facebook Messenger Interruption: We have confirmed that the brief messenger outage was triggered when the rate limit on your personal Claude API key was exceeded. Our system detected this immediately and sent an automated notification to your email 16 hours ago to alert you of the issue.
3. CNAME Configuration Issue: Our technical review found that the CNAME validation failed due to a domain-specific restriction within your SSL certificate. This is a common configuration issue that can be resolved from your end, and we have sent you a separate email with clear, step-by-step instructions to guide you through the fix.
4. White-Labeling and Your Plan: To clarify, your Tier 4 plan includes CNAME functionality. Branding Removal is offered as a heavily discounted add-on. We structure it this way to keep our core lifetime plans accessible while ensuring a sustainable model for the platform's continuous innovation and long-term support.
We understand these details are technical, and we are here to help you implement these solutions. Our commitment to regaining your trust is our highest priority.
Sincerely,
Akshay Saluja
Chatbotbuilder.net Team
P.S. We are aware of the 1-star review you shared, and we want to be clear that we believe we must earn the right to ask you to change it. Our immediate focus is on resolving all your issues and restoring your confidence in our platform. We hope that once we've accomplished that, you'll feel we've earned back your trust and would be open to updating your feedback to reflect the complete experience.