I generally like the tool and understand the business model, but...
The tool is very well thought out and I was able to set it up pretty quickly. I generally don't have any problems with this deal when it comes to the software, but I do with the deal itself.
The issue I'm having is locking the entire "Advanced" settings section.
Choosing an icon, the icon alignment and especially the color are definitely not something to be considered as advanced, but more like basic features that should be there for all the tiers.
Even though it's uncommon here on Appsumo not to have an option to hide the branding, let alone not to have a white label option on a higher tier, I am completely OK with that decision, but not to be able to at least change the color of the icon to match the website's colors seems like a very bad decision, especially since this is not even available on the highest tier.
All in all, a good tool if you are OK with the things I mentioned, but compared to other AppSumo deals available (Charla, Thrivedesk, Release0), I believe they offer much more value like branding removal and whitelabeling (Some even offer this at tier 1).
Good luck with the further development and I hope you'll rethink at least some of the things I mentioned in order to make this deal more appealing. :)
UPDATE after reply:
Thank you for such a quick reply. I sent how it looked not being able to access the advanced settings section and the support enabled it for me. Because of a swift and pleasant response and resolution, I'm raising my rating to 5 tacos.
Good luck!
Akshay_ChatbotBuilder
Aug 27, 2025Thank you for your thoughtful review. We're very happy to hear that you found our tool well-designed and easy to set up. We appreciate you taking the time to provide such detailed feedback, and we want to address the points you've raised.
First, regarding your issue with accessing the Advanced Settings tab, could you please share the email address you used to sign up for your account? This will allow us to investigate why you're unable to access that section and get it resolved for you.
We also want to better understand your specific needs regarding the chat opening time. We would be happy to discuss this with our team to see how we can implement a solution. Could you provide us with more details on the functionality you're looking for? For example, are you looking to set a specific delay in seconds, or is it another type of trigger you have in mind?
As for the branding removal, we understand that this is a valuable feature for many users, but it is not included in our AppSumo deal. This decision helps us maintain a sustainable business model that supports ongoing development and improvements. However, we do offer a branding removal add-on. As a special offer for our AppSumo users, you can purchase this add-on at a 75% discounted rate of just $10 per month. To lock in this rate for the duration of your plan, please be sure to purchase the add-on while the AppSumo deal is still live.
Your feedback is incredibly valuable to us, and we will take your suggestions into consideration as we continue to develop and enhance our product.
Regards,
Akshay