Hello ChatMaxima team. I noticed that in previous Q&A you mentioned "iOS App Plans: ...we plan to launch our mobile iOS app in the next quarter". May I know the progress of current development?
A: Yes, you're absolutely correct - our initial plan was to launch it in the quarter following that Q&A. To be transparent, some other critical development priorities came up that required our immediate focus, so we've had to push the iOS launch back.
The iOS app remains a key part of our vision for ChatMaxima, and we're eager to get it into your hands. We're currently reassessing the roadmap now that those other priorities are being managed. I'll be sure to provide an update here in the AppSumo forum once we have a more concrete timeline to share.
Thanks so much for your understanding and continued interest in ChatMaxima!
It is not completely clear to me if this is possible, hence this question.
1. When the chat starts, we need to pick some external data, which will be used to answer the questions of visitors. What is the best way to do that, via GET/JSON? Or else?
2. Can the dimensions of the chatscreen made as wide as the browserscreen?
External Data: Absolutely. For pulling in external data right when the chat starts, our HTTP block in the Studio is the perfect tool. Using a GET request to fetch JSON data is a very common and effective way our users handle this. You've got flexibility though – POST and XML are also supported if your API needs them.
Chat Width: Yes, you can achieve this using our inline widget option. You can embed the chat directly into your page content. If you place this widget within a container on your site that's set to span the full browser width, the chat will expand to fill that space. You also have control over specific widths and responsiveness.
Hope this clarifies things! Let me know if any other questions pop up.
A: Yes on both counts! We've integrated a ticketing system directly into ChatMaxima to help you manage support seamlessly. And you can definitely connect and manage your email channel (both incoming and outgoing) right alongside your other conversations.
A: Yes, we do have! ChatMaxima includes a built-in support ticket management module. It allows you to create, track, and manage customer support requests directly within the platform, keeping everything centralized.
Q: iOS app progress
Hello ChatMaxima team. I noticed that in previous Q&A you mentioned "iOS App Plans: ...we plan to launch our mobile iOS app in the next quarter". May I know the progress of current development?
Vignesh_ChatMaxima
Apr 10, 2025A: Yes, you're absolutely correct - our initial plan was to launch it in the quarter following that Q&A. To be transparent, some other critical development priorities came up that required our immediate focus, so we've had to push the iOS launch back.
The iOS app remains a key part of our vision for ChatMaxima, and we're eager to get it into your hands. We're currently reassessing the roadmap now that those other priorities are being managed. I'll be sure to provide an update here in the AppSumo forum once we have a more concrete timeline to share.
Thanks so much for your understanding and continued interest in ChatMaxima!
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Q: about workspaces
If I wanted to buy more workspaces, how much would it cost? A one-time payment for each one, or monthly or annual payments? Thank you.
Vignesh_ChatMaxima
Apr 10, 2025A: We are introducing Add-ons that will help you to purchase additional workspaces. The pricing is based on the Tier you choose. Hope this helps.
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Q: Use case question
It is not completely clear to me if this is possible, hence this question.
1. When the chat starts, we need to pick some external data, which will be used to answer the questions of visitors. What is the best way to do that, via GET/JSON? Or else?
2. Can the dimensions of the chatscreen made as wide as the browserscreen?
Tnx for your time!
Vignesh_ChatMaxima
Apr 10, 2025A: Thanks for reaching out with your questions!
External Data: Absolutely. For pulling in external data right when the chat starts, our HTTP block in the Studio is the perfect tool. Using a GET request to fetch JSON data is a very common and effective way our users handle this. You've got flexibility though – POST and XML are also supported if your API needs them.
Chat Width: Yes, you can achieve this using our inline widget option. You can embed the chat directly into your page content. If you place this widget within a container on your site that's set to span the full browser width, the chat will expand to fill that space. You also have control over specific widths and responsiveness.
Hope this clarifies things! Let me know if any other questions pop up.
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Q: Email and ticket management
Hi
Do you have a ticketing system?
Do you also support email channel (incoming + outgoing)?
Vignesh_ChatMaxima
Apr 10, 2025A: Yes on both counts! We've integrated a ticketing system directly into ChatMaxima to help you manage support seamlessly. And you can definitely connect and manage your email channel (both incoming and outgoing) right alongside your other conversations.
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Q: Ticket management
Hi, do you have a support ticket management module within Chatmaxima? Regards
Vignesh_ChatMaxima
Apr 10, 2025A: Yes, we do have! ChatMaxima includes a built-in support ticket management module. It allows you to create, track, and manage customer support requests directly within the platform, keeping everything centralized.
Let me know if you have any other questions!
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