ChatMaxima - Plus Exclusive Questions

A: Hi there, thanks for reaching out with this suggestion! We’re always exploring new integrations that can add value, and SalesNexus sounds like an interesting prospect. I’ll definitely check out their API docs and see how it could fit into our roadmap. In the meantime, feel free to connect with us directly at https://wa.me/15025034567/ to chat further about what you need. Appreciate the insight!

A: Great question regarding the Tier 4 plan specifics. Happy to clarify!

PDF/Document Uploads: You can upload up to 100 individual files (PDFs, DOCX, TXT, etc.) for training your chatbot.

File Size Limit: Each of those files can be up to 10MB in size.
Webpage Limit: You can add up to 2500 website URLs for the AI to crawl and learn from.
Regarding the relationship: Think of "Knowledgebase Articles" (the 1000 pages) as content you might create directly within the ChatMaxima platform (like FAQs or specific help articles written in our editor). The "Files" (100 limit) and "Web URLs" (2500 limit) are external sources you provide by uploading or linking.

Crucially, all these sources (KB articles, files, URLs) feed into the same knowledge pool that your AI chatbot uses to answer questions. They're just different ways to get information into the system.

Hope this clears things up! Let me know if you have any more questions.

A: Currently, we do not have an iOS app, but it's a work in progress, and we expect to release it in a few weeks. Could you let me know if you're facing the issue in the webapp, in both the builder or other sections as well? This information will help us assist you better

A: Yes, you can! Absolutely. That's a perfect use case. Just forward the emails from your website contact form to your ChatMaxima inbox address. Once they land there, you can reply directly from within ChatMaxima, and it'll go right back to the customer's email. Cheers!

A: ChatMaxima system automatically push key details like names, emails, phone numbers, and any other data points you capture straight into a designated Google Sheet. Keeps everything super organized for your team.

How it works? It's pretty straightforward. You authenticate your Google Account, pick the Sheet you want to use, and then just map the fields from ChatMaxima (e.g., "Captured Email") to the columns in your Sheet (e.g., "Email Column"). Set it up once, and it takes care of the rest automatically!

Let me know if you have more questions!

A: Love this question – what a brilliant use case for leveraging voice!

You're spot on with how the text processing part would work in ChatMaxima. Once you have the text ("Ana Chase purchased..."), you can absolutely build a flow in our Studio:

1) Use the Incoming Text block.
2) Feed that into the MaxIA AI block. This is where you'll configure the AI to intelligently parse the sentence and pull out the key pieces of information: 'Ana Chase' as the customer, '$10' as the amount, 'chocolate' as the product, etc.
3) Connect that to the Monday.com / Google Sheet block to map those extracted pieces of data directly into the specific columns you need.

So, the core logic of understanding the request and populating your sheet/board is definitely there!

It's a fantastic idea though, and definitely something we hear interest in!

Happy building!

A: Thank you for your query. ChatMaxima provides the flexibility to add contacts as needed, with validity applicable for one year.

As your request involves over 100,000 additional contacts, we’re pleased to offer a volume-based discount. The rate would be $6 per 1,000 contacts, bringing the total to $600 for the year.

Please let us know if you need any further information—we’re happy to assist.

A: Happy to clarify – we specifically built ChatMaxima with flexibility here. You absolutely have an option to show the source links from your knowledge base when the AI answers. Equally, if you prefer the AI to just synthesize the information without displaying the link, you can configure it that way too. It's totally up to you how you want it presented to your users.

Let me know if any other questions pop up!

A: I totally hear you about the frustration with "no-code" claims elsewhere that turn out to be anything but simple, often without clear demos. We've worked hard to make ChatMaxima different.

Yes, absolutely! We have a demo video that walks you through the training process & how it is working. You can find it right here:

https://www.youtube.com/watch?v=aHPwAdB18tw

A: Thanks for reaching out with these great questions about ChatMaxima. Happy to clarify:

1. FB & IG Accounts: The number depends on the AppSumo Tier you choose. Tiers 1 & 2 support 1 account per channel (so 1 FB Page, 1 IG Business Account). Tiers 3 & 4 bump that up significantly, allowing up to 5 accounts per channel.

2. DeepSeek Integration: Yes, absolutely! You can connect DeepSeek as your LLM provider, giving you a great alternative if OpenAI pricing is a concern.

3. Pabbly Connect: Right now, our native integration is with Zapier. However, we've had a lot of Sumo-lings ask for Pabbly Connect! It's definitely on our radar and we're actively planning to add it soon due to the high demand. Stay tuned!

4. Demo Video: You bet! We have interactive video tutorials available to walk you through things. You can find the link right here

https://chatmaxima.com/video-tutorials/

5. Free Trial: For this special AppSumo lifetime deal, there isn't a separate free trial period. However, the beauty of AppSumo is their 60-day money-back guarantee. This gives you plenty of time to dive in, test everything thoroughly, and make sure ChatMaxima is the perfect fit for you, risk-free!

Hope this helps! Let me know if any other questions pop up.

A: Thanks for asking – it's an important point.

With ChatMaxima, you'll be connecting via the official WhatsApp Business API (WABA), not by scanning a QR code.

Regarding charges: Yes, using the official API means Meta does charge based on conversations, though they offer a generous free tier (1000 conversations / number / every month) to get started. We chose this WABA route deliberately because unofficial methods (like QR scanning) are unstable and frequently lead to number bans by Meta, which we absolutely want to help you avoid.

Sticking to the official API ensures your WhatsApp channel remains compliant, stable, and reliable for your business long-term. Let me know if you have more questions!

A: thanks so much for your interest in ChatMaxima and for checking out our site! Happy to clarify these for you:

Website Bot: We use gpt-4o-mini model only, which is included in the AppSumo deal also, is incredibly capable and powers fantastic, intelligent conversations for our users! We're confident you'll be impressed with what it can achieve.
FluentCRM: Great point about the Fluent ecosystem – it's definitely popular! While a direct, native integration like the one we have for HubSpot isn't available at this very moment, we absolutely hear you. We prioritize our integrations based on user feedback and demand. We'd genuinely love to understand your specific needs for FluentCRM integration better. Would you mind dropping us a line at support [at] chatmaxima [dot] com? Learning more helps us shape our roadmap effectively.

Team Members: Team Members are indeed across all workspaces associated with your account, not limited on a per-workspace basis. This allows for easier collaboration and management across different projects or clients you might handle.

Hope this helps clear things up! Let me know if any other questions pop up!

A: Thanks for reaching out and for your interest in ChatMaxima! Great questions.

Regarding using us like Manychat specifically for triggering automations based on words in comments on Instagram or Facebook posts – that particular feature (comment-to-message automation) is something we're actively working on and it's firmly on our roadmap! We know how powerful it is.

Currently, ChatMaxima excels at automations within Instagram Direct Messages and Facebook Messenger. So, if someone messages your page or Instagram directly, you can absolutely trigger flows, segment users, etc., much like you might in Manychat for DMs/Messenger.

And to your second question: Yes, absolutely! Within the automations you build for Messenger and Instagram DMs, you can definitely include buttons or links that send users directly to your Shopify products or store. That's a perfect use case for driving sales!

So, while we don't have the comment trigger yet, we handle the DM/Messenger automation side robustly, including linking out to Shopify.

Hope this helps clarify! Let me know if any other questions pop up.

A: We offer contactValid point regarding agency needs. The 7500 contacts are what's included in the base LTD.

To accommodate growth beyond that, we offer contact add-ons: $8 for each additional 1000 contacts. It's designed to be a flexible way to scale up as required.

Hope that helps!

A: Regarding WhatsApp: We don't support connection via QR code scan. To keep things compliant and stable for everyone (and avoid nasty number bans from Meta!), ChatMaxima relies exclusively on the official WhatsApp Business API (WABA). We know it's an extra step, but it's crucial for a reliable, long-term solution.

On the integration front: Pabbly Connect is high on our list and coming soon! We do have Zapier integration live already if that helps in the meantime.

Let me know if any other questions pop up!

A: Thanks for reaching out again and considering ChatMaxima – and I genuinely appreciate the candid feedback about your previous experience. I recall the situation, and firstly, apologies that the Monday.com integration wasn't sufficient for your needs back then, and especially that our support follow-up wasn't what it should have been. We've definitely been working on improving across the board since then.

Let me address your points directly:

Monday.com Integration: Yes, we've continued to develop our external integrations, including Monday.com. We aim for deeper native functionality over time. However, we also recognize that specific, complex workflows might sometimes go beyond our standard setup. For those cases where a particular function might still feel limited natively, we've made sure our API and Webhook blocks are robust, giving you the power to extend and customize the integration exactly as you need.

Voice Speech Improvement: Absolutely. We've upgraded our voice-to-text capabilities significantly. We're now utilizing the latest Speech to Text models. This is a major leap forward in handling diverse accents and languages much more accurately and reliably. You should find the transcription quality markedly better.

Alternative LLMs (like Deepseek): Beyond the included models like GPT-4o Mini, we understand the need for flexibility. That's why we've implemented a "Bring Your Own Key" (BYOK) feature. This allows you to connect and utilize additional models like Deepseek, the latest Llama versions, Gemini, etc., by simply plugging in your own API key. So, while they aren't included natively free in the same way as our core offerings, you have the complete freedom to integrate and use them within ChatMaxima.

We've learned a lot, focusing on both refining features and ensuring our support is more responsive. I understand your hesitation given the past, but I do hope these improvements align better with what you were looking for.

Happy to answer any more detailed questions if you have them!

A: Yes, you are correct. The amount of monthly contacts in each plan refers to the UNIQUE number of active users who have communicated through ChatMaxima on any connected channel at least once during that month.

So, in your example where 1 user uses the chat service 5 times during the same month, it would be counted as 1 'monthly contact'.

If you have any more questions, feel free to ask!

A: Thanks so much for reaching out with these great questions.Happy to clarify things for you.

Proactive Chat Triggers: You're spot on – features like automatic popups based on time on page, pageviews, etc., are definitely valuable for proactive engagement. This is absolutely on our roadmap! We're working on bringing these capabilities to ChatMaxima.

Real User Cases & Language: Good point about testing! While the demo bot is simpler, our own ChatMaxima service bot (the one you interact with on our main site) is actually a prime example of a real-world implementation. It combines AI assistance for common queries, structured workflows for specific tasks, and smooth handover to a human agent when needed – exactly the kind of mix many businesses require.

Page-Specific Context: Absolutely! You can definitely make the chat aware of the specific page the user is on. Inside the workflow builder, you can use the 'Page URL' block. This lets you check the current page (like your travel agency example for London) and then build logic in your workflow to provide relevant, page-specific information or responses.

Chat Styling Options: Yes, customization is key! You can easily change the appearance of the chat widget – colors, etc. – using our Widget Settings feature. This allows you to tailor it to match your brand's look and feel perfectly.

Hope this helps clarify things! We're excited about ChatMaxima's potential and always appreciate feedback and questions from the community. Let me know if anything else comes up!

A: Great question, and thanks for asking for clarification before diving in. I completely get where you're coming from – many users have faced similar hurdles trying to automate WhatsApp effectively.

To be upfront, ChatMaxima requires the official WhatsApp Business API (WABA) for integration. We made this decision deliberately because ensuring compliance and preventing number bans from Meta is paramount. Automating the standard WhatsApp Business app via unofficial means is risky, and we're committed to providing a stable, long-term solution for our users.

This official API is indeed the version where Meta manages access and applies conversation-based charges.

Now, about the key point – using your existing number: You're right to ask! Meta understands this is a big need. They have recently introduced functionality (currently in beta) allowing businesses to migrate their existing WhatsApp number to the official API platform. As noted in the forum, this isn't globally available yet and depends on Meta's phased rollout and specific criteria. So, while you can't connect the regular app directly to ChatMaxima, the path to using your existing number with the required API is opening up, albeit slowly.

It's a nuanced situation dictated by Meta's policies, but we stick to the official API for safety and scalability.

Happy to elaborate further if needed!

A: We are introducing Add-ons that will help you to purchase additional workspaces. The pricing is based on the Tier you choose. Hope this helps.