A: Yes, you can absolutely set up that sequence:

Start with a pre-designed, rule-based flow for your discovery questions.
Seamlessly transition to our AI chatbot to handle free-form user questions.
Include logic to pass the chat to a human agent if the AI needs help or the user requests it.
The only element, as noted in the thread, that isn't directly integrated within that single continuous flow right now is the automated ticket creation as a step. You can certainly have the human agent initiate ticket creation based on the conversation (e.g., collecting details and then creating it via integration or manually), but it's not an automated "step" within the chatbot builder itself just yet.

So, you get that powerful structured-then-AI-then-human handover, which covers most of what you're looking for!