Q: Email and ticket management
Hi
Do you have a ticketing system?
Do you also support email channel (incoming + outgoing)?
TeamGeniusPLUSApr 9, 2025
Founder Team
Vignesh_ChatMaxima
Apr 10, 2025A: Yes on both counts! We've integrated a ticketing system directly into ChatMaxima to help you manage support seamlessly. And you can definitely connect and manage your email channel (both incoming and outgoing) right alongside your other conversations.
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TeamGeniusPLUS
Verified purchaser
That's great in theory, but in practice I don't have the option to add an email channel to my account....What am I missing?
Founder
Posted: Apr 10, 2025
As we discussed, You can add the email channel by accessing Quick Access -> Channels -> Email in the dashboard.