116505211132420723060Q: Hi, I hope you are well.
1. What does 25 users mean? Are they 25 workspaces to create bots for our clients? Can you give me more context?
2. Can the client send a voice note and the bot respond to it?
3. My clients use ManyChat. How does your software compare to ManyChat?
4. I see that in tier 4 there are 7500 monthly contacts. What happens if the number of contacts exceeds this amount?
5. Do you plan to implement white labeling?
6. Can the bot respond to Instagram comments and stories?
Thanks and regards,
Vignesh_ChatMaxima
Jul 1, 2024A: Hi there,
Thanks for reaching out with your questions! I'm happy to provide more context and details about ChatMaxima.
25 Users: This refers to the number of agents that can be added to a single organization within ChatMaxima. Think of it as 25 team members who can manage and interact with your bots. Each organization requires its own account, but within that account, you can have up to 25 users working together.
Voice Note Support: We're excited to share that voice note support is currently in development. Our team is working hard to roll this out and we anticipate it will be available within the next few weeks. Stay tuned for updates!
Comparison with ManyChat: ChatMaxima stands out with our Advanced Chat Blocks, which allow for seamless integration across various platforms. Our AI First mode is designed to automate workflows efficiently, providing a more robust and versatile solution compared to ManyChat. We focus heavily on AI-driven interactions to enhance user experience and streamline processes.
Monthly Contacts in Tier 4: If you exceed the 7500 monthly contacts limit, you have the option to purchase additional contacts as credits. This ensures that you can continue your operations smoothly without any interruptions.
White Labeling: White labeling is indeed on our roadmap. We are keen to understand how high of a priority this feature is for the AppSumo community. Your feedback will help us prioritize and set a timeline for its implementation. How important is white labeling to your business, and would you need it urgently?
Instagram Comments and Stories: Currently, our bot supports Instagram Direct Messages only. However, support for Instagram comments and stories is definitely on our development roadmap. We appreciate your patience as we work towards expanding our capabilities.
I hope this answers your questions comprehensively. If you have any more queries or need further clarification, feel free to ask. Also, I'd love to hear your thoughts on the importance of white labeling for your business!
Best regards,
Vignesh Annamalai
Founder, ChatMaxima
Thanks for your prompt response. White labeling and workspaces for each client are crucial for us as they allow better personalization. While I understand ChatMaxima needs visibility, white labeling helps us resell the software under our brand. This way, we can charge for chatbot development, and our clients will buy contact credits from you. Please let me know if I explained myself clearly.
Thanks for sharing your needs. I completely understand the importance of white labeling and dedicated workspaces for your business model. At ChatMaxima, we aim to support our partners' success, and we're actively working on launching the white labelled version. Will keep you posted here. In the meantime, Please feel free to evaluate the other existing features and share with us your feedback.