Q: Reply in WhatsApp?
Hi! From the video I seem to understand that I can connect ChatMaxima to my regular WhatsApp business, to automate replies. Is this correct? Or does it require a dedicated WhatsApp that’s paying Facebook for each conversation?
(I’ve been quite disappointed when I’ve tried to automate WhatsApp replies and find that most tools don’t do it for my existing account but require a new number that Facebook controls and charges for). Please clarify 🙏🏻
Vignesh_ChatMaxima
Apr 10, 2025A: Great question, and thanks for asking for clarification before diving in. I completely get where you're coming from – many users have faced similar hurdles trying to automate WhatsApp effectively.
To be upfront, ChatMaxima requires the official WhatsApp Business API (WABA) for integration. We made this decision deliberately because ensuring compliance and preventing number bans from Meta is paramount. Automating the standard WhatsApp Business app via unofficial means is risky, and we're committed to providing a stable, long-term solution for our users.
This official API is indeed the version where Meta manages access and applies conversation-based charges.
Now, about the key point – using your existing number: You're right to ask! Meta understands this is a big need. They have recently introduced functionality (currently in beta) allowing businesses to migrate their existing WhatsApp number to the official API platform. As noted in the forum, this isn't globally available yet and depends on Meta's phased rollout and specific criteria. So, while you can't connect the regular app directly to ChatMaxima, the path to using your existing number with the required API is opening up, albeit slowly.
It's a nuanced situation dictated by Meta's policies, but we stick to the official API for safety and scalability.
Happy to elaborate further if needed!
TishaK