Has Great Potential
If you're looking for a chatbot for your own website, this could be a contender. It uses ChatGPT 3.5, but you can add GPT4.0 and a few others with your own key. If you want a quick well trained chatbot that can use a complete website to learn from this is a good tool.
I am looking for a chatbot that can either use AI or more simple bots where you create your own flow, ChatMaxima can do both. You can edit the Chatbot's appearance, such as adding your own logo and changing colors. But I would like to see more customisation options, currently it's a bit old school in design.
Deploying an AI Chatbot I found very straight forward. It took a while to get my head around deplying the non AI bot but got there in the end, with the help of Vignesh.
For a single organisation it makes sense to have a single inbox for all chatbot enquiries and you can allocate enquiries by agent and department.
For my use, I would like to use it for multiple clients. You can easily deploy the Chatbots to multiple websites. However there is no way as far as I can see, to give access to multiple clients as they currently have full access to everything. I would like to be able to assign roles so that they can only see enquiries for their business. Similarly, currently you cannot remove the ChatMaxima branding on emails sent out to invite new users.
If a true white label agency version becomes available then this could be a good tool for me. I'd give 5 stars if this happens!
Vignesh_ChatMaxima
Jul 3, 2024Hello @wesley15,
Thank you so much for your detailed and thoughtful feedback on ChatMaxima! I really appreciate you taking the time to share your experience and insights. It's always wonderful to hear about how our users are engaging with the platform and what features are making a difference for them.
I'm glad to hear that you found the deployment of the AI Chatbot straightforward and that you were able to navigate the setup of the non-AI bot with some assistance. Myself and the rest of our support team are always here to help, and I'm proud to see their efforts recognized.
Regarding your points on customization and multi-client access, your feedback is incredibly valuable. We understand the importance of having a modern, customizable interface and the capability to manage multiple clients with distinct permissions. Here’s some good news:
Customization Options: We are actively working on expanding our customization features. Our goal is to provide a more contemporary design and greater flexibility in customizing the chatbot’s appearance. This includes advanced options for logos, colors, and other design elements to better match your brand identity.
Multi-Client Access & Role Assignment: We recognize the need for a more robust multi-client management system. We are in the process of developing a more granular user role and permissions system. This will allow you to assign specific roles to your clients so they can only access enquiries pertinent to their business, enhancing privacy and operational efficiency.
White Label Agency Version: Your desire for a true white label solution is something we are taking very seriously. The ability to remove ChatMaxima branding from emails and provide a seamless white label experience is on our roadmap. We are committed to implementing this feature to meet the needs of agencies like yours.
Your feedback is instrumental in shaping the future of ChatMaxima, and we are working diligently to enhance the platform to better serve you and other users.
As we continue to develop these features, I would love to know more about your specific needs and preferences.
Thank you again for your invaluable feedback and for considering ChatMaxima as a solution for your business. We're excited about the potential enhancements and look forward to continuing this journey with you!
Warm regards,
Vignesh Annamalai
Founder, ChatMaxima