Hi Batir,

First, I want to sincerely apologize for the inconvenience and frustration you've experienced with connecting your Facebook and Instagram accounts. As the founder of ChatMaxima, I deeply value each of our customers and their unique needs, and I appreciate your patience as we work through these challenges together.

To give you a comprehensive update, our customer support team has been diligently working on your case since day one. Given the unique nature of your requirement to connect over 100 accounts, we have been exploring every possible workaround to address the issues you're facing.

Here's a brief summary of our efforts and progress so far:

Connection Issues: We've noticed that only a portion (around 50%) of your accounts are getting connected, while others are failing due to permission issues. Meta's automated system has restricted programatic access to these accounts without providing specific reasons. Typically, this happens when accounts are inactive for long periods or when activity appears suspicious to their automated systems.

Proposed Solution: We suggested connecting accounts in smaller batches rather than all at once. This method helps in isolating problematic accounts and ensures that active accounts are connected without interruption. You agreed to this approach and were in the process of implementing it.

Ongoing Communication: Our team has been in constant touch with you, including our last communication just yesterday, to keep you updated and provide support. We understand the urgency and are committed to resolving this as swiftly as possible.

Meta's Involvement: Since the approval process is largely controlled by Meta's automated systems, our ability to influence it is limited. However, we are actively engaging with Meta's technical support team to seek out solutions and expedite the process.

While I understand that this has been a prolonged and frustrating experience, please rest assured that we are dedicated to finding a resolution. We appreciate your cooperation and patience as we navigate through these technical hurdles.

If there's anything more immediate that you need or if you have any further questions, please don't hesitate to reach out directly. We're here to support you every step of the way.

Thank you for your understanding and continued support.

Best regards,

Vignesh Annamalai
Founder, ChatMaxima