I have a Tier 3 plan and have contacted you multiple times at the support@chatscribe.pro email address (expecting 'Premium Support') and so far I have not even received an acknowledgement of receiving the emails. What makes up 'Premium Support'? I cannot move forward with urgent transcription tasks because of issues with the platform. The account uses my @hoya.com email address.
Hi there, I took the deal, then get reimbursed, but i would like to double check. My main use of the tool would be to have document translation (i need to translate full documents keeping the same format, i.e ppt or pdf)
The headline make me understand it is possible "AI powered video transcription, doc chat, content generation & Doc translation" but it seems with the appsumo voucher, this option is not available.
Hi, i am interested in buying your software, but i have some questions about it.
1. Does your platform offer a knowledge base where I can upload files, connect data sources, or add websites for crawling to train the chatbot? 2. Can your chatbot generate custom reports or summaries based on client data? 3. Does your system support automating responses, such as email replies, using uploaded or connected data? 4. What integrations do you offer (e.g., CRM, email platforms)? 5. Does your platform integrate with ChatGPT or other AI models? If so, how does it work? 6. What customization options exist for training the chatbot with detailed client-specific information?
I'm writing here because they don't respond to emails, after the update, practically nothing works, only Google's AI, everything else doesn't work and the PRO AIs are not enabled for use.
A: Hello OriajAmil, Can you share a screenshot what exact issue you are facing? I just tested here. Except the Claude 3 Opus I found no issue at all. I am happy to understand your issue since it was a huge change that contains lots of frontend and backend changes. I apologize for the inconvenience. I will check email. If not replied yet, our shifting just started an hour back. Would love you to...
Well, now I see the issues. Ok just allow me sometime... Since it was a massive change at one go, chat models permission got messed up.. we will fix all issues one by one throughout the next few days. Thanks a lot for your patience. Hope you will support us after we fix all the issues.
Hello OriajAmil, We just deployed the fixes. Could you please check? Should be fixed now. If not let me know what issues you are facing yet. Regards, Shariful
pdfviewer-base.js:3015 Uncaught TypeError: e.split is not a function at e.checkDocumentData (pdfviewer-base.js:3015:41) at e.initiatePageRender (pdfviewer-base.js:2243:29) at t.load (pdfviewer.js:4494:25) at e.initializeComponent (pdfviewer-base.js:2188:36) at t.renderComponent (pdfviewer.js:4139:25) at viewerBase.pdfViewerRunner.onmessage (pdfviewer.js:
Do you mean claude? In this new release one of the claude model has got a different name that make it does not work for existing chat. Can you create a new chat and select claude model and then try?
Q: Premium Support?
I have a Tier 3 plan and have contacted you multiple times at the support@chatscribe.pro email address (expecting 'Premium Support') and so far I have not even received an acknowledgement of receiving the emails. What makes up 'Premium Support'? I cannot move forward with urgent transcription tasks because of issues with the platform. The account uses my @hoya.com email address.
Shariful96421
Oct 23, 2024A: Hello chrubble,
I don't see any pending requests in email. What's your email? Can you send your query again and confirm here.
Regards,
Shariful
Verified purchaser
jeremy.boucher@hoya.com - I resent the thread and cc'd hello@chatscribe.pro also.
Verified purchaser
Did you receive it?
Q: translation document
Hi there,
I took the deal, then get reimbursed, but i would like to double check. My main use of the tool would be to have document translation (i need to translate full documents keeping the same format, i.e ppt or pdf)
The headline make me understand it is possible "AI powered video transcription, doc chat, content generation & Doc translation" but it seems with the appsumo voucher, this option is not available.
could you clarify ?
julian
Q: AI chatbot
Hi, i am interested in buying your software, but i have some questions about it.
1. Does your platform offer a knowledge base where I can upload files, connect data sources, or add websites for crawling to train the chatbot?
2. Can your chatbot generate custom reports or summaries based on client data?
3. Does your system support automating responses, such as email replies, using uploaded or connected data?
4. What integrations do you offer (e.g., CRM, email platforms)?
5. Does your platform integrate with ChatGPT or other AI models? If so, how does it work?
6. What customization options exist for training the chatbot with detailed client-specific information?
Q: Help me!
I'm writing here because they don't respond to emails, after the update, practically nothing works, only Google's AI, everything else doesn't work and the PRO AIs are not enabled for use.
Shariful96421
Sep 25, 2024A: Hello OriajAmil,
Can you share a screenshot what exact issue you are facing?
I just tested here. Except the Claude 3 Opus I found no issue at all.
I am happy to understand your issue since it was a huge change that contains lots of frontend and backend changes.
I apologize for the inconvenience.
I will check email. If not replied yet, our shifting just started an hour back.
Would love you to...
Well, just noticed Claude models are having issues. Checking real quick.
Verified purchaser
See the email jairocavalcantecoach, I sent the screenshots.
Well, now I see the issues. Ok just allow me sometime... Since it was a massive change at one go, chat models permission got messed up.. we will fix all issues one by one throughout the next few days. Thanks a lot for your patience. Hope you will support us after we fix all the issues.
Verified purchaser
Rest assured that my review will change, as I said, I really like the app and use it daily, do your best, I believe in you.
Hello OriajAmil,
We just deployed the fixes. Could you please check? Should be fixed now. If not let me know what issues you are facing yet.
Regards,
Shariful
Verified purchaser
Hi, only Google AI is working
It was due to permission issue on using web search and fetch link operation in Chatbot. Should work fine now. More enhancement will come over time.
I think your tech team should be having screenshare meeting with some users to get everything they need to solve the problem ASAP.
Q: New Release for ChatScribe Pro!
Dear All,
We are deploying the new changes for ChatScribe Pro.
If you face any issues, apologies for the inconvenience.
Regards,
Shariful
Shariful96421
Sep 23, 2024A: Release deployed successfully
I JUST bought this and nothing works. That's ok, but when do you think I can use it?
Can you please try now?
Not working at all
pdfviewer-base.js:3015 Uncaught TypeError: e.split is not a function
at e.checkDocumentData (pdfviewer-base.js:3015:41)
at e.initiatePageRender (pdfviewer-base.js:2243:29)
at t.load (pdfviewer.js:4494:25)
at e.initializeComponent (pdfviewer-base.js:2188:36)
at t.renderComponent (pdfviewer.js:4139:25)
at viewerBase.pdfViewerRunner.onmessage (pdfviewer.js:
Can you refresh and try?
Verified purchaser
Why have I lost access to Claude?
Can you create a new chat and select claude model again?
Verified purchaser
Unfortunately it doesn't work
Do you mean claude? In this new release one of the claude model has got a different name that make it does not work for existing chat. Can you create a new chat and select claude model and then try?
Verified purchaser
It now says I must upgrade to utilize Claude when it was part of the appsumo plan.