A: Hi David,
thanks for getting in touch!

Currently our chatbots are autonomous, without live chat/human handover. If you think it's a must-have feature, feel free to add to our feature requests so it can gain upvotes and get implemented! https://chatwith.canny.io

In the meantime, it is possible to add integrations for the chatbot to use. For example the chatbot can eg. send an email or a Slack message to your team if the visitor asks for contact.

Hope that helps! Don’t hesistate to reach out if you have more questions.

Best,
Rafal